Customer Service Agents

TactiCall Recruitment Services; Brisbane; On-site; AUD 50,000 - 68,000; Full time

Benefits offered by this job

Public transport nearby

Monthly bonus

Incentives and rewards

Job summary

TactiCall Recruitment Services in Brisbane is seeking Frontline Customer Service Agents for high-volume inbound calls in the Brisbane City centre. Full-time hours, with a six-month term and potential for extension or permanent placement.

You will handle inbound bookings and freight enquiries, delivering exceptional service while tracking shipments and resolving issues efficiently. Training will be provided; commences 26 October.

Qualifications

• Previous customer service experience in high-volume environments.
• Excellent telephone manner and verbal communication.
• Strong problem-solving skills.
• Sound computer skills.
• Reliable and accountable.
• Commence 26 October.
• $42.23/hr + Super + Monthly $ Bonus ($50 - $500/mth)

Responsibilities

• Handle inbound calls for new bookings.
• Track and trace shipments and assist with freight enquiries.
• Provide exceptional service to customers seeking assistance.
• Proactively move queries to the next stage to achieve outcomes.

Skills

Customer service

Telephone skills

Problem solving

Computer skills

Reliability

Accountability

Job description

• Brisbane CBD location, close to public transport
• Multiple Long Term Temporary Positions
• Genuine Temporary to Permanent Opportunities
• Customer Service at its absolute BEST

The Company:

Join this globally recognised employer of choice and has an enviable reputation for service excellence. They are dedicated to providing fast and reliable services that aim to exceed customer expectations.

We have multiple temporary positions available within their frontline contact centre department, located in Brisbane City working full time hours.

The Position:

This role is a VERY high volume inbound customer service role with a strong focus on quality and customer experience.

Frontline Customer Service Agents are responsible for managing inbound calls for new bookings in addition to tracking and tracing shipments, among many other tasks. You will provide exceptional service to customers seeking your assistance with their freight enquiry. You will use problem solving skills and have a proactive determination to get successful outcomes for your customer to move their query to the next stage.

To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:

• Previous Customer Service experience and a genuine passion for service excellence in a high volume environment
• Excellent telephone manner with strong verbal communication skills
• Fantastic problem solving skills
• Sound computer skills
• High levels of reliability and accountability
• Commence 26 October
• $42.23/hr + Super + Monthly $ Bonus ($50 - $500/mth)
• Potential for additional incentives and rewards
• Minimum six month duration. Business needs may result in possible extension or opportunity to be conisdered for a permanent position.
• Brisbane CBD location close to all public transport.
• 38 hrs/wk anywhere between 6.00am - 8.00pm Monday to Friday. Saturday shift required on average once per month.
• Training runs for 2-3 weeks with a combination of classroom style and monitored calling
• NB: No leave is available for this position

Applications accepted from Work Holiday Visa holders that can work the full term.

Applicants will be required to undertake a federal police check and additional pre placement screening.