Customer Service Agents

Tacticall Recruitment; Brisbane; Vor Ort; AUD 55.000 - 62.000; Vollzeit

Benefits dieser Stelle

Public transport nearby

Monthly bonus

Zusammenfassung

Brisbane City DHL Express Regional Hub is seeking frontline Customer Service Agents to manage a high-volume inbound workload, handling bookings, tracking, and freight enquiries with a focus on service excellence.

Role is 38 hours/week, 6:00am–8:00pm, Monday to Friday, with one Saturday per month. Start date 26 October. Pay is $42.23/hr plus Super and a monthly bonus. Temporary with potential extension or permanent opportunities; NB: no annual leave for this position.

Qualifikationen

• Previous customer service experience in a high-volume environment.
• Excellent telephone manner with strong verbal communication skills.
• Attention to detail.
• Fantastic problem solving skills.
• Sound computer skills.
• High levels of reliability and accountability.
• Can-do attitude.

Aufgaben

• Handle inbound calls for bookings and freight enquiries.
• Assist customers with tracking and tracing shipments.
• Provide exceptional service to customers and move queries to the next stage.

Kenntnisse

Customer service experience

Telephone manner

Attention to detail

Problem solving

Computer skills

Reliability and accountability

Can-do attitude

Jobbeschreibung

• DHL Express Regional Hub
• Brisbane CBD location, close to public transport
• Multiple Long Term Temporary Positions
• Genuine Temporary to Permanent Opportunities
• Customer Service at its absolute BEST

The Company:
Join this globally recognised employer of choice and has an enviable reputation for service excellence. They are dedicated to providing fast and reliable services that aim to exceed customer expectations.
We have multiple temporary positions available within their frontline contact centre department, located in Brisbane City working full time hours.
The Position:
This role is a VERY high volume inbound customer service role with a strong focus on quality and customer experience.
Frontline Customer Service Agents are responsible for managing inbound calls for new bookings in addition to tracking and tracing shipments, among many other tasks. You will provide exceptional service to customers seeking your assistance with their freight enquiry. You will use problem solving skills and have a proactive determination to get successful outcomes for your customer to move their query to the next stage.
To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:

• Previous Customer Service experience and a genuine passion for service excellence in a high volume environment
• Excellent telephone manner with strong verbal communication skills
• Attention to detail
• Fantastic problem solving skills
• Sound computer skills
• High levels of reliability and accountability
• Can-Do attitude

Position Details:

• Commence 26 October
• $42.23/hr + Super + Monthly $ Bonus ($50 - $500/mth)
• Potential for additional incentives and rewards
• Minimum six month duration. Business needs may result in possible extension or opportunity to be conisdered for a permanent position.
• Brisbane CBD location close to all public transport.
• 38 hrs/wk anywhere between 6.00am - 8.00pm Monday to Friday. Saturday shift required on average once per month.
• Training runs for 2-3 weeks with a combination of classroom style and monitored calling
• NB: No leave is available for this position

Applications accepted from Work Holiday Visa holders that can work the full term.
Applicants will be required to undertake a federal police check and additional pre placement screening.
Don't wait ? you will need to ACT NOW to get in on this awesome opportunity!