Customer Service AgentsNew

Tacticall Recruitment; City of Brisbane; Presencial; AUD 48.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

Brisbane CBD location

Descripción de la vacante

TactiCall Recruitment Services is hiring for frontline Customer Service Agents in Brisbane City. This full-time role involves high-volume inbound calls for new bookings and freight queries, with a focus on quality and customer experience.

You will track and trace shipments, provide timely updates, and use problem solving to reach successful outcomes for customers. Training will be provided; shift times 6:00am–8:00pm, Monday to Friday, with occasional Saturdays.

Formación

• Previous customer service experience in a high-volume environment.
• Excellent telephone manner and clear communication.
• Strong problem solving abilities and proactive approach.

Responsabilidades

• Handle high-volume inbound calls for bookings and freight queries.
• Track and trace shipments and provide status updates to customers.
• Deliver exceptional service to ensure customer satisfaction and move queries forward.

Conocimientos

Customer service

Telephone manners

Problem solving

Computer skills

Reliability & accountability

Descripción del empleo

19h ago , from TactiCall Recruitment Services

• Brisbane CBD location, close to public transport
• Multiple Long Term Temporary Positions
• Genuine Temporary to Permanent Opportunities
• Customer Service at its absolute BEST

The Company:

Join this globally recognised employer of choice and has an enviable reputation for service excellence. They are dedicated to providing fast and reliable services that aim to exceed customer expectations.

We have multiple temporary positions available within their frontline contact centre department, located in Brisbane City working full time hours.

The Position:

This role is a VERY high volume inbound customer service role with a strong focus on quality and customer experience.

Frontline Customer Service Agents are responsible for managing inbound calls for new bookings in addition to tracking and tracing shipments, among many other tasks. You will provide exceptional service to customers seeking your assistance with their freight enquiry. You will use problem solving skills and have a proactive determination to get successful outcomes for your customer to move their query to the next stage.

To be successful in the role we are seeking vibrant, energetic, and fun-loving people to join our team who possess the following attributes:

• Previous Customer Service experience and a genuine passion for service excellence in a high volume environment
• Excellent telephone manner with strong verbal communication skills
• Fantastic problem solving skills
• Sound computer skills
• High levels of reliability and accountability
• Commence 26 October
• $42.23/hr + Super + Monthly $ Bonus ($50 - $500/mth)
• Potential for additional incentives and rewards
• Minimum six month duration. Business needs may result in possible extension or opportunity to be conisdered for a permanent position.
• Brisbane CBD location close to all public transport.
• 38 hrs/wk anywhere between 6.00am - 8.00pm Monday to Friday. Saturday shift required on average once per month.
• Training runs for 2-3 weeks with a combination of classroom style and monitored calling
• NB: No leave is available for this position

Applications accepted from Work Holiday Visa holders that can work the full term.

Applicants will be required to undertake a federal police check and additional pre placement screening.