In-Store Tech Advisor & Customer Champion

Optus; Canterbury-Bankstown; On-site; AUD 50,000 - 58,000; Full time

Benefits offered by this job

Competitive remuneration

Discounts on Optus products

Connected Day

Diversity initiatives

Counselling services

Paid parental leave

Job summary

Optus is seeking a friendly Retail Service Consultant to join our Merrylands team in a Full-Time capacity. You’ll deliver standout customer experiences, build product knowledge across tech solutions, and tailor solutions to individual needs.

You’ll thrive in a supportive team, stay calm under pressure, and help create memorable visits for every customer. You will be part of a diverse workplace that values inclusion and growth, with access to employee discounts, wellbeing support, and paid leave

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer Focus

Communication

Problem Solving

Team Player

Tech Enthusiast

Job description

Optus is seeking a friendly Retail Service Consultant to join our Merrylands team in a Full-Time capacity. You’ll deliver standout customer experiences, build product knowledge across tech solutions, and tailor solutions to individual needs.

You’ll thrive in a supportive team, stay calm under pressure, and help create memorable visits for every customer. You will be part of a diverse workplace that values inclusion and growth, with access to employee discounts, wellbeing support, and paid leave