Business Solutions Consultant, Caloundra

Optus Enterprise; Sunshine Coast Regional; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Exclusive discounts with retail-partn

Two paid Connected Days per year

Up to 16 weeks paid carer leave

Career growth opportunities

Employee networks and wellbeing

Job summary

Optus is seeking an energetic Business Solutions Consultant to join the Caloundra team. You will act as the in-store SME for small business customers, tailoring solutions across mobile, broadband and fixed services to drive growth.

You’ll build product knowledge, mentor teammates, and stay ahead of market trends while delivering consultative, customer-focused service. A pathway for career progression and comprehensive employee benefits await.

Qualifications

• Understands small business needs and provides tailored recommendations.
• Communicates effectively to match customers with optimal solutions.
• Keeps up-to-date with product and market trends.

Responsibilities

• Act as in-store SME for business customers and match with growth solutions.
• Build capability across products and processes (mobile, broadband, fixed, credit, activation).
• Deliver consultative conversations addressing business needs and operational challenges.
• Mentor and support team to spot opportunities and improve customer experience.
• Stay updated with small business offers and market trends, share insights with the team.
• Handle enquiries with calm professionalism and ensure compliance and merchandising standards.

Skills

Business savvy

Consultative service

Product expertise

Mentoring

Collaboration

Job description

Optus is proud to be one of Australia’s leading telecommunications providers, supporting over 11 million customers every single day with mobile, broadband and digital solutions.

We’re looking for an energetic, commercially minded Business Solutions Consultant to join our Caloundra team. If you love supporting local businesses, enjoy solving complex challenges, and thrive in a collaborative team environment, this could be the perfect next step in your retail or business focused personal and career growth.

At Optus, we collaborate with purpose, lift each other up, take accountability, act with integrity and celebrate as one team. Together, we grow, tackle challenges and build genuine connections with our customers, our communities and with each other.

Your day to day will consist of:

• Act as the Business Solutions subject matter expert instore, identifying business customers early and matching them with solutions that support their business growth.
• Build and maintain strong capability across products and processes, including mobile, broadband, fixed services, credit and activation, plus share this knowledge with your wider team.
• Deliver confident, consultative conversations by understanding business customer needs and providing tailored solutions that solve real operational challenges.
• Mentor and support your team to spot opportunities, offer the right solutions and elevate the overall business customer experience across the store.
• Stay up to date with small business updates, tactical offers and market trends, sharing insights through daily huddles, coaching moments and store updates.
• Own business enquiries using calm professionalism and strong problem solving skills, while supporting operational excellence by managing compliance and merchandising requirements.

What makes you perfect for the role?

• Business Savvy Outlook: You understand the needs of small business customers and enjoy helping them find solutions.
• Consultative Service Skills: You ask the right questions, listen deeply and provide thoughtful, tailored recommendations that support business outcomes.
• Product Expertise: You’re keen to grow into a subject matter expert across mobile, broadband, fixed services and small business care.
• Mentoring & Collaboration: You share knowledge openly, support your teammates, and help build store capability so everyone can confidently identify business opportunities.
• Calm & Professional: You manage complex and unique business enquiries with empathy, good judgement and a steady, solutions focused approach.

What’s in it for you?

• Competitive remuneration plus $80 monthly credit, 25% off Optus products, and exclusive discounts with our retail partners, making life easier and more affordable.
• Embrace what matters most with two paid Connected Days each year to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families, with up to 16 weeks paid carer neutral parental leave
• Clear opportunities to step up, take on more responsibility and accelerate your career growth within our retail and business pathways.
• Join employee led networks like Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+), plus free 24/7 wellbeing and counselling support across multiple channels.

We value potential just as much as experience, and we all grow and develop together. This could be the perfect step in your commercial, retail or business consulting journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity