In-Store SMB Solutions Consultant

Optus; Caloundra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

25% off Optus products

Two Connected Days per year

Parental leave

Job summary

Optus is seeking a Business Solutions Consultant in Caloundra to support local small businesses with tailored telecom and digital solutions. You will work in-store, leveraging product knowledge across mobile, broadband and fixed services, and mentor teammates to grow store capability.

You will engage with business customers, providing confident, consultative recommendations and solving operational challenges while aligning with Optus guidelines and compliance.

Qualifications

• Proven experience assisting small business customers with tailored solutions.
• Ability to mentor team and share knowledge to improve store capability.
• Strong problem-solving, calm and professional approach in complex inquiries.

Responsibilities

• Act as the Business Solutions subject matter expert instore, identifying business customers and matching them with solutions.
• Build and maintain capability across products and processes, including mobile, broadband, fixed services, credit and activation.
• Deliver consultative conversations by understanding business needs and providing tailored solutions.
• Mentor and support the team to identify opportunities and elevate the business customer experience.
• Stay up to date with small business updates, offers and market trends, sharing insights in daily huddles and store updates.
• Own business enquiries with calm professionalism, supporting compliance and merchandising requirements.

Skills

Business savvy

Consultative selling

Product knowledge

Mentoring

Customer empathy

Job description

Optus is seeking a Business Solutions Consultant in Caloundra to support local small businesses with tailored telecom and digital solutions. You will work in-store, leveraging product knowledge across mobile, broadband and fixed services, and mentor teammates to grow store capability.

You will engage with business customers, providing confident, consultative recommendations and solving operational challenges while aligning with Optus guidelines and compliance.