In-Store Customer Experience Pro — Billing & Support

Dan Murphy'S; Western Australia; Hybrid; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Comprehensive paid training andongoal

Career progression and salary growth

Flexible working including work fromh

Free onsite parking and onsite gym

Active social club and employee events

17.5% leave loading

Two wellbeing days each year

Additional leave over Christmas

Generous paid parental leave

Long service leave after 3 years

Job summary

Water Corporation is seeking an In Store Customer Experience Champion in Western Australia. You will support customers with billing, payments and service enquiries across phone and digital channels, delivering empathetic, practical solutions.

We value reliability, a positive attitude and willingness to learn. Flexible working arrangements and development opportunities are provided within a supportive WA-based team.

Qualifications

• Deliver excellent customer service by listening to customers and providing accurate, tailored solutions.
• Demonstrate empathy and care when handling enquiries and challenging situations.
• Maintain composure and professionalism under pressure while resolving issues.

Responsibilities

• Assist customers with billing, account questions, payments, and service enquiries.
• Support customers across phone and digital channels with clear, practical solutions.
• Navigate multiple systems to provide accurate information and resolve issues.

Skills

Customer service

Empathy

Communication

Problem solving

Teamwork

Job description

Water Corporation is seeking an In Store Customer Experience Champion in Western Australia. You will support customers with billing, payments and service enquiries across phone and digital channels, delivering empathetic, practical solutions.

We value reliability, a positive attitude and willingness to learn. Flexible working arrangements and development opportunities are provided within a supportive WA-based team.