Remote-First Customer Experience Consultant

Water Corporation; City Of Stirling; Hybrid; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Flexible work from home

Onsite parking

Gym facilities

Long service leave eligibility

Parental leave

Wellbeing days

Training and development

Social club

Job summary

Water Corporation in Western Australia is seeking reliable, positive colleagues for a fast-paced contact centre role starting February 2027. You will help customers with billing, payments and service enquiries across phone and digital channels, delivering empathetic, accurate solutions and building strong communication skills.

No long experience required—your attitude and willingness to learn matter most. The role offers comprehensive training, a starting salary of $76,156 plus super, flexible

Qualifications

• Delivery excellent customer service by actively listening to customers and providing tailored solutions.
• Navigate multiple systems and applications with accuracy and attention to detail.
• Show resilience in challenging situations and adapt to changing needs.
• Remain calm under pressure while maintaining a high standard of service.
• Work collaboratively within a team and take ownership of customer outcomes.
• Demonstrate a positive attitude and strong work ethic to deliver outstanding experiences.

Responsibilities

• Support customers across enquiries including billing, payments and service questions.
• Assist customers with payment plans and navigating service enquiries.
• Provide empathetic, practical solutions and a great customer experience.
• Build communication and problem-solving skills while working across phone and digital channels.
• Deliver accurate information and help customers through challenging situations.

Skills

Customer service

Communication

Problem solving

Teamwork

Resilience

Attention to detail

Job description

Water Corporation in Western Australia is seeking reliable, positive colleagues for a fast-paced contact centre role starting February 2027. You will help customers with billing, payments and service enquiries across phone and digital channels, delivering empathetic, accurate solutions and building strong communication skills.

No long experience required—your attitude and willingness to learn matter most. The role offers comprehensive training, a starting salary of $76,156 plus super, flexible