Customer Experience & Billing Advisor (Remote-Friendly)

Endeavour Group Careers; Western Australia; Hybrid; AUD 69,000 - 84,000; Full time

Benefits offered by this job

Comprehensive paid training

Career progression opportunities

Flexible working arrangements

Free onsite parking

Onsite gym facilities

Active social club

Leave loading 17.5%

Wellbeing days

Christmas leave

Parental leave

Long service leave after 3 years

Job summary

Water Corporation in Western Australia is seeking a In Store Drinks Customer Experience Assistant. This full-time role (38 hours per week) covers a rostered schedule from 7am to 7pm, with a starting salary of AU$76,156 plus super.

Responsibilities include assisting customers with billing and service inquiries, and delivering practical solutions with empathy. The position offers comprehensive training, progression opportunities, and flexible working arrangements including work-from-home options.

Qualifications

• Australian work rights required.
• Deliver excellent customer service with empathy and care.
• Navigate multiple systems with accuracy and attention to detail.

Responsibilities

• Support customers with billing, payment support, and service enquiries across phone and digital channels.
• Provide practical solutions and a great customer experience.
• Build communication and problem-solving skills while handling enquiries.

Job description

Water Corporation in Western Australia is seeking a In Store Drinks Customer Experience Assistant. This full-time role (38 hours per week) covers a rostered schedule from 7am to 7pm, with a starting salary of AU$76,156 plus super.

Responsibilities include assisting customers with billing and service inquiries, and delivering practical solutions with empathy. The position offers comprehensive training, progression opportunities, and flexible working arrangements including work-from-home options.