Customer Experience Specialist — Remote & Growth

Water Corporation; Western Australia; Sur place; AUD 69 000 - 84 000; Plein temps

Avantages offerts par ce poste

Starting salary and benefits

Comprehensive paid training

Career progression

Flexible working including work-from-h

Free onsite parking and gym facilities

Active social club and events

Leave loading 17.5%

Two wellbeing days per year

Additional leave over Christmas

Generous parental leave

Long service leave after 3 years

Résumé du poste

Water Corporation in Western Australia is seeking friendly, reliable individuals for a fast-paced contact centre role starting February 2027. You will help customers with billing, payments and service enquiries while learning across phone and digital channels in a supportive team.

No prior experience required; attitude and willingness to learn matter most. The role offers full-time hours, on-site work, comprehensive training, and opportunities for career progression within WA's trusted utility.

Qualifications

• Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
• Navigate multiple systems and applications while maintaining accuracy and attention to detail.
• Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
• Remain calm and focused under pressure while maintaining a high standard of service
• Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
• Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.

Responsabilités

• Billing and account questions.
• Payment support and payment plans.
• Water, wastewater and service enquiries.
• Helping customers navigate difficult situations with empathy and care.
• Finding practical solutions and providing a great customer experience.
• Build strong communication, problem-solving and customer service skills while working across phone and digital channels.

Connaissances

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Positive attitude

Description du poste

Water Corporation in Western Australia is seeking friendly, reliable individuals for a fast-paced contact centre role starting February 2027. You will help customers with billing, payments and service enquiries while learning across phone and digital channels in a supportive team.

No prior experience required; attitude and willingness to learn matter most. The role offers full-time hours, on-site work, comprehensive training, and opportunities for career progression within WA's trusted utility.