In-Room Dining Manager - Guest Experience Leader

IHG Hotels & Resorts; Adelaide; On-site; AUD 68,000 - 91,000; Full time

Benefits offered by this job

Birthday leave

Accommodation

Food & beverage discounts

Enhanced parental leave

Flexible work options

Lifelong development program

IHG Career Milestone celebrations

Job summary

InterContinental Adelaide is seeking an In-room Dining Manager to lead the In-room Dining, minibar and amenity operations within the Food & Beverage Department. You will ensure quality service, guest satisfaction and brand standards while delivering memorable experiences.

The role emphasizes hands-on leadership, rostering, budget awareness, and staff development in a 5-Star hotel setting. Night, weekend, and holiday shifts are part of the job.

Qualifications

• Minimum 2 years in a Food & Beverage role with at least 1 year in leadership in a 5-Star hotel environment.
• A Degree in Hotel or Hospitality Management is highly regarded.
• Strong interpersonal and communication skills with guest satisfaction focus.
• Proven ability to manage time, prioritize tasks and lead a dynamic team.
• Hospitality passion with hands-on approach and attention to detail.
• Impeccable presentation and professional demeanor.
• Flexible to night, weekend and holiday shifts.

Responsibilities

• Deliver exceptional guest experiences by maintaining service excellence and upholding brand standards.
• Manage operational performance including cleanliness, inventory, equipment, payroll and process improvements.
• Drive business results through budget control, upselling, revenue generation and events.
• Monitor staffing levels, rostering and resource allocation to meet demand.
• Uphold OH&S regulations and ensure a safe working environment.
• Attend and lead pre-event briefings, department meetings and training sessions.
• Seek guest feedback and implement improvements to enhance banquet experiences.

Skills

Leadership experience in F&B

Guest-focused service

Team development

Strong interpersonal & communication

Flexibility - nights/weekends/holidays

Education

Degree in Hotel or Hospitality Management

Tools

Barista Training

RSA Certification

Food Safety Certification

Job description

InterContinental Adelaide is seeking an In-room Dining Manager to lead the In-room Dining, minibar and amenity operations within the Food & Beverage Department. You will ensure quality service, guest satisfaction and brand standards while delivering memorable experiences.

The role emphasizes hands-on leadership, rostering, budget awareness, and staff development in a 5-Star hotel setting. Night, weekend, and holiday shifts are part of the job.