In Room Dining Team Leader

Park Hyatt; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary staff meals

Discounted Hyatt stays

Job summary

Park Hyatt Melbourne is seeking a Team Leader for In Room Dining to supervise a small, focused team and support the Assistant Manager in delivering exceptional guest experiences. You will manage day-to-day operations, ensure timely service of in-room dining and amenities, and uphold service standards across shifts.

As a supervisor, you will lead pre-shift briefings, train new associates, and coordinate rosters while collaborating with other departments to maximize guest satisfaction and

Qualifications

• Supervisory/managerial experience in a fast-paced environment.
• Current Victorian RSA certificate.
• Strong communication and interpersonal skills.
• Roster flexibility including evenings, weekends and public holidays.

Responsibilities

• Lead In Room Dining team and assist Manager in day-to-day operations.
• Conduct pre-shift briefings.
• Deliver in-room dining and amenities to guest rooms.
• Create and communicate rosters.
• Provide training and onboarding for new associates.
• Coordinate with departments to ensure outlet productivity.
• Open and close the outlet as required.

Skills

People management

Interpersonal skills

Communication skills

Leadership

Job description

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Organization – Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About The Role

As the Team Leader for In Room Dining, you will be responsible for assisting with the efficient supervision of the department. Working in a small team, you will support the Assistant Manager in managing the day‑to‑day operations as well as supporting the team to achieve maximum guest satisfaction and budgeted profit.

Responsibilities

• Conducting pre‑shift briefings
• Provide leadership to a diverse team
• Deliver and present In Room dining and amenities to guest rooms in a timely manner
• Provide personalized service to all guests
• Assist with creating and communicating the rosters and delegation of tasks and responsibilities
• Provide training and onboarding support for new associates within the department
• Liaise with all necessary departments to ensure the productivity of the outlet is successful in its daily operations
• Opening and closing the outlet as required

Qualifications

• Previous supervisory / managerial experience in a similar role or fast‑paced environment would be advantageous
• A current Victorian Responsible Service of Alcohol (RSA) certificate
• People management and interpersonal skills along with strong communication skills
• The flexibility to work on a rotating roster, including evenings, weekends and public holidays