Premium Dining F&B Supervisor — Guest Experience Lead

InterContinental Hotels Group; Adelaide; On-site; AUD 84,034,000 - 101,942,000; Full time

Benefits offered by this job

HIGA Award - Food & Beverage Supervis​

Fixed roster with Sunday & Monday off

Birthday leave

Hotel accommodation and staff dining &

Parental leave

Job summary

InterContinental Adelaide's Shiki Japanese Restaurant seeks a passionate Food & Beverage Supervisor to lead the dining team with theatre-style service, elegance and efficiency.

You will supervise during service, mentor staff, manage rosters and stock, and collaborate with kitchen and other departments to deliver a premium guest experience.

The role requires at least two years in a senior F&B or supervisory role in a premium setting, strong guest focus, and full Australian working rights.

Qualifications

• Minimum 2 years' experience in a senior Food & Beverage or supervisory role, ideally within a premium dining environment.
• Knowledge of sake, spirits, and wine is highly regarded.
• A confident leader with a hands-on approach and a strong sense of responsibility.
• Ability to maintain high service standards in a dynamic, guest-facing environment.
• Excellent communication and interpersonal skills, with a strong guest-first mindset.
• Knowledge of stock and inventory control systems is beneficial.
• Sound understanding of health and safety compliance.
• Impeccable personal presentation and a commitment to reliability.
• Full Australian working rights are essential.

Responsibilities

• Supervise the restaurant during service, ensuring a premium guest experience aligned with InterContinental's luxury standards.
• Support and guide team members during shifts, ensuring they follow service and grooming standards.
• Coordinate daily operational tasks, including section set-up, cleanliness, teppanyaki grill readiness, and beverage service preparation.
• Manage roster adjustments and shift coverage in real time to support efficient service delivery.
• Look after stock and supplies, including placing orders, assisting with stock counts, and resolving stock issues.
• Interact professionally with guests, offering warm, attentive service and resolving issues in a timely manner.
• Deliver training and mentorship to new and current team members, focusing on refined service techniques and product knowledge.
• Host pre-shift briefings to energise and inform the team.
• Follow all health and safety procedures and ensure team compliance.
• Collaborate effectively with the kitchen team and other departments to support seamless operations and guest satisfaction.

Job description

InterContinental Adelaide's Shiki Japanese Restaurant seeks a passionate Food & Beverage Supervisor to lead the dining team with theatre-style service, elegance and efficiency.

You will supervise during service, mentor staff, manage rosters and stock, and collaborate with kitchen and other departments to deliver a premium guest experience.

The role requires at least two years in a senior F&B or supervisory role in a premium setting, strong guest focus, and full Australian working rights.