In-Branch Concierge: Customer Experience Champion

Commonwealth Bank; Camden; On-site; AUD 52,000 - 66,000; Full time

Job summary

Commonwealth Bank in New South Wales seeks a friendly Concierge at the Narellan Branch to greet customers, understand enquiries, and guide them to the appropriate channel. This full-time 38-hour work week places you at the front line of customer engagement and in-branch digital banking demonstrations.

You will build connections, support branch operations, and ensure customers leave with a positive experience.

Qualifications

• Proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a calm presence.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the right channel.
• Build personal connections with customers to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Professional demeanour

Building rapport

Job description

Commonwealth Bank in New South Wales seeks a friendly Concierge at the Narellan Branch to greet customers, understand enquiries, and guide them to the appropriate channel. This full-time 38-hour work week places you at the front line of customer engagement and in-branch digital banking demonstrations.

You will build connections, support branch operations, and ensure customers leave with a positive experience.