Branch Concierge: In-Branch Customer Experience

CommBank; Camden; On-site; AUD 52,000 - 68,000; Full time

Job summary

CommBank is seeking a Concierge for the Narellan Branch, to be the first point of contact for customers and to assist with enquiries. You will guide customers to the right channels, demonstrate digital banking options, and help maintain a welcoming, efficient branch environment.

This full-time role emphasizes delivering a high standard of customer service, building relationships, and contributing to a positive banking experience for personal and small business customers.

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a confident presence.

Responsibilities

• Greet customers and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication skills

Professional demeanour

Job description

CommBank is seeking a Concierge for the Narellan Branch, to be the first point of contact for customers and to assist with enquiries. You will guide customers to the right channels, demonstrate digital banking options, and help maintain a welcoming, efficient branch environment.

This full-time role emphasizes delivering a high standard of customer service, building relationships, and contributing to a positive banking experience for personal and small business customers.