Branch Concierge: Frontline Customer Experience

Commonwealth Bank; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Commonwealth Bank in Sydney’s Narellan branch is seeking a dedicated Concierge to welcome customers and direct their enquiries, becoming the first point of contact for service needs. You’ll guide clients through channels and showcase our in-branch technology and digital tools.

This full-time rostered position covers a 38-hour week, emphasizing friendly, professional service and a proactive approach to customer wellbeing as part of our Retail Banking Services team.

Qualifications

• Proven track record of delivering exceptional customer service in financial, retail, or hospitality settings.
• Excellent communication skills and a professional demeanour.
• Interest in building a long-term career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet customers and clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Be aware of branch movements to ensure it runs smoothly and customers are satisfied.

Skills

Customer service

Communication skills

Professional demeanour

Financial services exposure

Job description

Commonwealth Bank in Sydney’s Narellan branch is seeking a dedicated Concierge to welcome customers and direct their enquiries, becoming the first point of contact for service needs. You’ll guide clients through channels and showcase our in-branch technology and digital tools.

This full-time rostered position covers a 38-hour week, emphasizing friendly, professional service and a proactive approach to customer wellbeing as part of our Retail Banking Services team.