In-Branch Concierge: Customer Experience Advocate

Commonwealth Bank Of Australia; Sydney; On-site; AUD 48,000 - 60,000; Full time

Job summary

Commonwealth Bank Of Australia is seeking a Concierge at the Narellan Branch to be the first point of contact for customers. You will greet customers, understand their needs, and guide them to the right channel while showcasing in-branch technology and digital banking options.

You will build genuine connections, deliver insightful service, and help maintain a smooth, welcoming branch environment. This role requires a commitment to excellent customer service and a professional presence.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a calm, confident presence.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it runs effectively and customers are satisfied.

Skills

Customer service

Communication

Professional demeanor

Expectation management

Job description

Commonwealth Bank Of Australia is seeking a Concierge at the Narellan Branch to be the first point of contact for customers. You will greet customers, understand their needs, and guide them to the right channel while showcasing in-branch technology and digital banking options.

You will build genuine connections, deliver insightful service, and help maintain a smooth, welcoming branch environment. This role requires a commitment to excellent customer service and a professional presence.