Branch Concierge: Customer Experience Champion

CommBank; Sydney; On-site; AUD 55,000 - 65,000; Full time

Job summary

CommBank in Australia is looking for a friendly Concierge at the Narellan Branch who will be the first point of contact for customers. You will greet customers, understand their enquiry, and guide them to the right channel, helping them navigate in-branch technology and digital banking options.

You'll build personal connections, ensure the branch runs smoothly, and contribute to a high standard of customer service.

Qualifications

• Track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connections to enhance the customer experience.
• Demonstrate in-branch technology and digital banking options.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Skills

Customer service

Communication

Professionalism

Relationship building

Job description

CommBank in Australia is looking for a friendly Concierge at the Narellan Branch who will be the first point of contact for customers. You will greet customers, understand their enquiry, and guide them to the right channel, helping them navigate in-branch technology and digital banking options.

You'll build personal connections, ensure the branch runs smoothly, and contribute to a high standard of customer service.