In-Branch Banking Specialist – Customer Focus & Solutions

CommBank; Melbourne; On-site; AUD 32,000 - 41,000; Full time

Job summary

CommBank in Craigieburn is seeking a Customer Banking Specialist to deliver exceptional service across Home Loans, Business Banking & Financial Advice, and to handle account enquiries and credit product applications.

You will educate customers on branch technology and digital options, demonstrate solutions, and help maintain a risk-aware, customer-centric culture in a fast-paced retail environment.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Problem solving

Integrity

Customer-centric

Job description

CommBank in Craigieburn is seeking a Customer Banking Specialist to deliver exceptional service across Home Loans, Business Banking & Financial Advice, and to handle account enquiries and credit product applications.

You will educate customers on branch technology and digital options, demonstrate solutions, and help maintain a risk-aware, customer-centric culture in a fast-paced retail environment.