Customer Banking Specialist

Commonwealth Bank of Australia; Melbourne; Sur place; AUD 52 000 - 66 000; Plein temps

Résumé du poste

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at our Craigieburn Branch. You will engage with customers to understand banking needs, offer Home Loans, Business Banking and Financial Advice, and guide them through in-branch technology and digital banking options.

You will support account enquiries, process credit applications and provide holistic solutions in a busy retail environment, upholding our standards and customer-first approach.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and place the customer at the centre of everything you do.
• Capable of working in a busy, commercial retail environment while keeping an eye on the bigger picture for customers.

Responsabilités

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Demonstrate and educate customers on in-branch technology and digital banking options to provide options.
• Solve problems and provide effective solutions while following processes and maintaining risk controls.

Connaissances

Customer service

Communication

Questioning skills

Retail environment

Customer focus

Description du poste

Do work that matters

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 11 am - 4 pm
• Tuesday 11 am - 4 pm
• Wednesday 11 am - 3 pm
• Thursday 12 pm - 4 pm
• Friday 11 am - 4 pm

What we do has real impact at all stages of people's lives

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Craigieburn Branch you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk‑averse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 08/11/2026