In-Branch Banking Specialist — Help Customers Grow Finances

CommBank; Warragul; On-site; AUD 50,000 - 62,000; Full time

Job summary

CommBank in Warragul is seeking a Customer Banking Specialist to support customers across their banking needs, including home loans, business banking and financial advice. You will engage with customers to understand their requirements and offer tailored financial solutions.

The role emphasizes delivering exceptional service, clear communication, and use of in-branch technology and digital options to empower customers daily.

Qualifications

• Proven experience delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers' needs and changes.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide solutions while championing processes and risk-adverse culture.

Job description

CommBank in Warragul is seeking a Customer Banking Specialist to support customers across their banking needs, including home loans, business banking and financial advice. You will engage with customers to understand their requirements and offer tailored financial solutions.

The role emphasizes delivering exceptional service, clear communication, and use of in-branch technology and digital options to empower customers daily.