Import Seafreight Operator

paceappointmentsvic; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Long-term career opportunity

Stable employer

Job summary

Pace Appointments Victoria is seeking an experienced Import Operator to join our Melbourne team, based in Tullamarine. You will coordinate import shipments from origin to delivery, liaising with overseas agents and customers to ensure a seamless service while maintaining high standards.

You will handle import documentation, customs processes and invoicing, using CargoWise 1 to track progress and records. This role requires a customer-focused, detail-oriented professional capable of multitasking

Qualifications

• Experience in Import Operations within freight forwarding.
• Strong working knowledge of CargoWise 1.
• Excellent understanding of import documentation and customs processes.
• Exceptional customer service and communication skills.
• Strong organisational skills with the ability to manage multiple shipments.

Responsibilities

• Coordinate end-to-end import sea and/or some airfreight shipments.
• Liaise daily with overseas agents, shipping lines, transport providers and customers.
• Prepare and process import documentation for customs clearance.
• Raise accurate invoices for all services provided.
• Monitor shipment progress and proactively resolve any operational issues.
• Maintain accurate shipment records using CargoWise 1.
• Deliver outstanding customer service while meeting deadlines in a fast-paced environment.

Skills

Customer service

Communication

Organisational skills

Teamwork

Problem solving

Tools

CargoWise 1

Job description

Import Seafreight Operator

• 05/11/26
• Melb - Northern Suburbs
• Full-Time
• Ref: 1701905

Company Overview:

Our client is a highly respected international freight forwarder with a long-standing reputation for delivering exceptional customer service and tailored logistics solutions. Their collaborative culture and "all hands on deck" approach create a supportive working environment where employees are valued and encouraged to develop their careers

Position Overview:

An exciting opportunity exists for an experienced Import Operator to join the Melbourne team based in Tullamarine. Working within a friendly and professional environment, you will be responsible for coordinating import shipments from origin through to delivery, ensuring a seamless experience for customers while maintaining high service standards.

Key Responsibilities:

• Coordinate end-to-end import sea and/or some airfreight shipments.
• Liaise daily with overseas agents, shipping lines, transport providers and customers
• Prepare and process import documentation for customs clearance.
• Raise accurate invoices for all services provided.
• Monitor shipment progress and proactively resolve any operational issues.
• Maintain accurate shipment records using CargoWise 1.
• Deliver outstanding customer service while meeting deadlines in a fast-paced environment.

Salary and Perks:

• Competitive salary based on experience
• Long-term career opportunity with a stable and well-established employer

Qualifications and Experience:

• Previous experience in an Import Operations role within freight forwarding
• Strong working knowledge of CargoWise 1
• Excellent understanding of import documentation and customs processes
• Exceptional customer service and communication skills
• Strong organisational skills with the ability to manage multiple shipments
• Ability to work both independently and as part of a close-knit team

Please Note:

This position is only open to Australian residents Pace Appointments is not authorised to issue work permits/visas to non residents