Import Operations Coordinator

Frog Recruitment; Melbourne; Hybrid; AUD 48,000 - 52,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Frog Recruitment is seeking an Import Operations Coordinator in Ravenhall to support end-to-end import sea and air freight operations. The role offers hybrid work after training and an immediate start.

You’ll work with a global logistics team, handling documentation, invoicing, and milestones to ensure timely deliveries. Ideal candidates have 1+ year in import operations, knowledge of CW1, and strong communication.

Qualifications

• Freight forwarding import operations experience.
• At least 1 year in a similar role.
• Knowledge of sea/air freight import processes.
• Strong organisational skills and multitasking.
• Excellent written and verbal communication.
• High attention to detail and accuracy.
• CW1 (CargoWise) experience is highly regarded.
• Positive, team-focused attitude and willingness to learn.

Responsibilities

• Shipment registration and coordination.
• Monitor movements, transshipments and ETA updates.
• Handle pre-alerts and arrival notices.
• Process supplier tax invoices.
• EDO receival and release.
• Maintain records and documentation in CW1.
• Monitor shipment milestones and escalate issues.
• Liaise with internal and external stakeholders.
• Process buy and sell invoices with a focus on cost management.
• Manage daily inboxes and operational tasks.

Skills

Import operations

Freight forwarding

Time management

Communication

Attention to detail

Team player

Tools

CargoWise CW1

Microsoft Excel

Outlook

Microsoft Word

Job description

Temporary Assignment | Hybrid Work Available

Are you looking for an opportunity to build on your freight forwarding experience within a supportive and collaborative team environment? We are currently seeking an Import Operations Coordinator to join a global logistics organisation based in Ravenhall for an immediate start. This is an excellent opportunity for someone with 1+ years of import operations experience who is looking to further develop their career within international freight forwarding.

Following an initial training period, the role offers a hybrid working arrangement of 3 days in the office and 2 days from home. The successful candidate will receive hands‑on support from an experienced team while taking ownership of key day-to-day import operations activities.

About the Role

Reporting to the Import Operations team, you will be responsible for supporting the end-to-end coordination of import sea and air freight shipments, ensuring shipments are tracked, processed and delivered efficiently.

Key responsibilities include:

• Shipment registration and coordination
• Monitoring shipment movements, transhipments and ETA updates
• Handling pre-alerts and arrival notices
• Chasing and processing supplier tax invoices
• EDO receival and release
• Managing outturn and shipment documentation
• Maintaining accurate records, notes and documentation within CW1
• Monitoring and updating shipment milestones
• Escalating any issues impacting clearance, delivery or costs
• Liaising with internal and external stakeholders regarding shipment progress
• Processing buy and sell invoices, with a strong focus on cost management
• Supporting documentation filing and system updates
• Managing daily group inboxes and operational tasks

About You

To be successful in this role, you will bring:

• Previous experience within freight forwarding import operations
• Minimum 1 year of experience in a similar role
• Knowledge of sea and/or air freight import processes
• Strong organisational skills and the ability to manage multiple tasks
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Solid Microsoft Office skills, including Outlook, Word and Excel
• Knowledge of Incoterms and basic supply chain concepts
• CargoWise (CW1) experience highly regarded
• A positive, team-focused attitude and willingness to learn

What's on Offer?

• $35 - $38 per hour + Super
• Hybrid working arrangements available after training
• Standard hours of 8:30am - 5:00pm with a 1-hour lunch break
• Flexibility available for the right candidate
• Supportive, collaborative team environment
• Exposure to both air and sea freight operations
• Opportunity to gain experience with a well-established global logistics business

If you have experience within import operations and are available to commence immediately or at short notice, we'd love to hear from you.

we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.