IMPORT AIR FREIGHT ASSISTANT

seek.com.au; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Seek is seeking a full-time Freight Forwarding Assistant with experience in Import Airfreight to join our team at the Tullamarine Vic office. This on-site role handles day-to-day shipments from start to finish, liaising with airlines, agents and customs brokers.

You will manage shipping documentation, ensure compliance, and provide timely shipment updates while working within a friendly, supportive environment and parking on-site.

Qualifications

• Experience in air imports operations within freight forwarding.
• Knowledge of international trade regulations and procedures.
• Reliable and organised with strong attention to detail.
• Ability to manage multiple shipments simultaneously.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate import air shipments, manage cargo reporting and compliance.
• Liaise with airlines, agents and customs brokers for movements and queries.
• Ensure timely deliveries, track shipments and address transit issues.
• Conduct checks to ensure accuracy and regulatory compliance.
• Handle invoicing and process warehouse releases and documentation.
• Ensure compliance with company policies and security procedures.
• Resolve issues with suppliers, customers and internal teams.
• Provide regular shipment updates and exceptional customer service.
• Use the in-house system to manage shipments and documentation.

Skills

Air imports operations

Trade regulations knowledge

Attention to detail

Multitask management

Communication skills

Team player

Computer literacy

Tools

Word

Excel

Email

Job description

We are looking for a full-time, Freight Forwarding Assistant (specifically experienced in Import Airfreight) to join our team. Full-time, on-site attendance is required at our office/warehouse located at Tullamarine Vic. Parking on-site provided. Busy Customs Broker/Freight Forwarding operator with friendly supportive team.

You will be a key point of contact for our air forwarding clients liaising with them regarding specific instructions and registering their jobs into our internal system. You will collect required information from relevant parties (airlines, transport companies, overseas agents, etc) in order to organise the movement of our clients' goods and ensure day-to-day shipments are kept moving smoothly from start to finish, managed with accuracy and in a timely manner.

Previous experience with an Australian freight forwarding company in Air Imports is required and a comprehensive end-to-end knowledge of freight forwarding processes whilst ensuring compliance with industry regulations.

Your Responsibilities Will Include:

• Coordinating import air shipments, managing cargo reporting and compliance requirements in regard to regulations, reviewing and submitting shipping documentation.
• Liaise with airlines, agents and customs brokers for shipment movements and answer their queries in a timely manner.
• Ensure timely deliveries, track shipments and address transit issues.
• Conduct transshipment checks to ensure accuracy and compliance.
• Handle invoicing tasks which will include handover invoices and customer invoicing.
• Process warehouse releases and delivery documentation.
• Ensure compliance with company policies and security procedures.
• Resolve issues or discrepancies with suppliers, customers and internal teams.
• Provide exceptional customer service and regular shipment updates as required.
• Use in-house system to manage shipments and documentation.

Requirements:

• Experiencein air imports operationswithin freight forwarding industry.
• A sound knowledge of international trade regulations, forwarding procedures and operations.
• Reliable and organised, with attention to detail.
• A 'can do' attitude with ability to manage multiple shipments at once.
• Strong verbal and written communication skills.
• A proactive team player.
• Good understanding of computer technology - Word/Excel/Email.
• Results focused with a dedication to finding efficient solutions and meeting deadlines.

Note: It is an industry requirement that all staff undergo a fit and proper check/National Police Check.

What you can expect from us:

Friendly, stable, collaborative and supportive operations team.

We will value your proven experience, accuracy and reliability.

Ongoing training, team bonding and development opportunities including cross-training in other areas of forwarding.

Comfortable office with on-site parking.

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