Import/Export Operator

FM Global Logistics Australia; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Global exposure to trade lanes

Supportive logistics team

Competitive salary

Job summary

FM Global Logistics Australia is seeking an Import / Export Operator to manage end-to-end international shipments across sea and air freight. You will coordinate bookings with shipping lines, airlines, and overseas agents, prepare and check shipping documentation, and liaise with customs brokers to ensure timely clearance.

The role requires strong communication, accuracy, and ownership of shipments from booking through to delivery.

Qualifications

• Experience in freight forwarding, import/export operations, or logistics.
• Strong understanding of international shipping processes (sea & air).
• Knowledge of Incoterms, shipping documentation, and trade compliance.
• Excellent communication with clients and global partners.
• Strong attention to detail and time management.
• Ability to manage multiple shipments simultaneously.
• Confident problem-solver with a proactive mindset.

Responsibilities

• Manage end-to-end import and export shipments (FCL, LCL, and air freight).
• Coordinate bookings with shipping lines, airlines, and overseas agents.
• Prepare and check shipping documentation including Bills of Lading and Air Waybills.
• Liaise with customs brokers to ensure timely clearance.
• Track shipments and communicate updates to clients.
• Arrange cartage, unpacking, and final delivery.
• Handle rate requests, costing, and job profitability.
• Resolve delays, rollovers, and exceptions efficiently.

Skills

Freight forwarding experience

Import/export operations

Logistics management

Incoterms knowledge

Communications with clients

Time management

Problem solving

Tools

CargoWise

Job description

As an Import / Export Operator, you will be responsible for managing end-to-end international shipments across sea and air freight. You will work closely with overseas agents, shipping lines, airlines, customs brokers, transport providers, and clients to ensure cargo moves efficiently, compliantly, and on schedule.

This role is ideal for someone who thrives in a fast-paced environment, values accuracy and communication, and enjoys taking ownership of shipments from booking through to final delivery.

• Key Responsibilities Manage end-to-end import and export shipments (FCL, LCL, and air freight)
• Coordinate bookings with shipping lines, airlines, and overseas agents
• Prepare and check shipping documentation including:
• Bills of Lading / Air Waybills
• ISF / AMS / customs-related documentation (where applicable)
• Liaise with customs brokers to ensure timely clearance
• Track shipments and proactively communicate updates to clients
• Arrange cartage, unpacking, and final delivery
• Handle rate requests, costing, and job profitability
• Resolve delays, rollovers, and exceptions efficiently
• Ensure compliance with international trade regulations and company SOPs
• Maintain accurate records in the freight management system
• Skills & Experience Previous experience in freight forwarding, import/export operations, or logistics
• Strong understanding of international shipping processes (sea & air)
• Knowledge of Incoterms, shipping documentation, and trade compliance
• Excellent communication skills with clients and global partners
• Strong attention to detail and time management
• Ability to manage multiple shipments simultaneously
• Confident problem-solver with a proactive mindset

Systems experience (desirable but not essential):

• CargoWise or similar freight management systems
• What We Offer A supportive, experienced logistics team
• Exposure to global trade lanes and complex cargo
• Career growth opportunities within an expanding international business
• Competitive salary based on experience
• A culture focused on communication, accountability, and results
• Why Join FM Global? At FM Global, you’re not just processing shipments — you’re owning supply chains. We value operators who think ahead, communicate clearly, and take pride in delivering reliable logistics solutions for our clients.