Logistics Operator - Freight Forwarding

Expeditors International; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Work from home policy

Bonuses

Career development

ESP Plan

Financial security

Employee appreciation

Process improvement

Job summary

Expeditors International Australia is seeking a logistics professional to join our Melbourne team, overseeing ocean import and export shipments with a focus on delivering timely, accurate information and exceptional customer service. You will coordinate with customers, agents, and service providers to ensure shipments move smoothly from origin to destination.

The role requires experience in freight forwarding, strong time management and communication skills, and the ability to work across

Qualifications

• Experience in ocean import and/or export operations within the freight forwarding industry.
• Strong time management and organisational skills, with the ability to work to deadlines.
• Ability to prioritise and manage multiple shipments and tasks at the same time.
• Strong written and verbal communication skills.
• Ability to work independently while contributing positively to the wider team.
• Strong attention to detail and accuracy when processing shipping information and documentation.
• Strong customer service focus, with the ability to respond to enquiries, resolve issues promptly and maintain positive relationships with colleagues, customers and service providers.
• Willingness to learn and develop knowledge across both ocean import and export operations.
• Full and unrestricted working rights in Australia.

Responsibilities

• Collaborate within a dynamic team environment to ensure the smooth and timely processing of ocean import and export shipments.
• Coordinate with customers, international agents, carriers and service providers to arrange transportation and ensure shipments are processed efficiently from origin through to destination.
• Work closely with internal departments, including Customer Service, Cartage and Accounting, to facilitate the smooth handling of import and export shipments and resolve operational issues.
• Manage and monitor Ocean Import and Export files, ensuring shipment milestones, documentation and shipping details are accurate and kept up to date in the system.
• Track and trace shipments using internal systems and external resources, proactively following up on delays, exceptions and outstanding information.
• Prepare, review and process relevant import and export shipping documentation, ensuring accuracy and timely completion.
• Utilise workflow monitors and reporting tools to effectively manage daily shipments, priorities and outstanding tasks.
• Adhere to customer and company standard operating procedures, escalating or updating changes as required under the guidance of the Supervisor/Manager.
• Maintain effective communication with customers, overseas offices, agents, carriers and service providers, ensuring timely responses to emails and requests.
• Process and reconcile service provider invoices and charges promptly and accurately to support the uninterrupted flow of shipments.
• Provide timely shipment updates and respond to customer enquiries, working to resolve issues and maintain a high level of customer service.
• Participate in team meetings, training sessions and performance reviews, contributing to a collaborative and high-performing work environment

Skills

Ocean freight ops

Time management

Organisation

Written communication

Verbal communication

Customer service

Independence with team

Attention to detail

Willingness to learn

Australian working rights

Job description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle, we make the world go round. We deliver solutions to complex global challenges faced by some of the most recognized brands the world. At Expeditors we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within, so we think not just of this role but those of your future. More than 50 percent of our staff of over 19,000 employees have been at Expeditors for 5 years or more. This high retention rate is influenced by a unique compensation program for positions that are more than just jobs. Join Expeditors and have a chance to grow, thrive and fulfil your potential.

JOB DESCRIPTION

To be part of a dynamic team environment, ensuring the timely and accurate movement of ocean import and export freight and information, while providing exceptional customer service. Responsibilities include coordinating with customers, international agents, carriers and service providers, managing shipment documentation and milestones, tracking shipments, processing invoices and ensuring compliance with customer and operational requirements.

KEY RESPONSIBILITIES

• Collaborate within a dynamic team environment to ensure the smooth and timely processing of ocean import and export shipments
• Coordinate with customers, international agents, carriers and service providers to arrange transportation and ensure shipments are processed efficiently from origin through to destination
• Work closely with internal departments, including Customer Service, Cartage and Accounting, to facilitate the smooth handling of import and export shipments and resolve operational issues
• Manage and monitor Ocean Import and Export files, ensuring shipment milestones, documentation and shipping details are accurate and kept up to date in the system
• Track and trace shipments using internal systems and external resources, proactively following up on delays, exceptions and outstanding information
• Prepare, review and process relevant import and export shipping documentation, ensuring accuracy and timely completion
• Utilise workflow monitors and reporting tools to effectively manage daily shipments, priorities and outstanding tasks
• Adhere to customer and company standard operating procedures, escalating or updating changes as required under the guidance of the Supervisor/Manager
• Maintain effective communication with customers, overseas offices, agents, carriers and service providers, ensuring timely responses to emails and requests
• Process and reconcile service provider invoices and charges promptly and accurately to support the uninterrupted flow of shipments
• Provide timely shipment updates and respond to customer enquiries, working to resolve issues and maintain a high level of customer service
• Participate in team meetings, training sessions and performance reviews, contributing to a collaborative and high-performing work environment

QUALIFICATIONS

• Experience in ocean import and/or export operations within the freight forwarding industry
• Strong time management and organisational skills, with the ability to work to deadlines
• Ability to prioritise and manage multiple shipments and tasks at the same time
• Strong written and verbal communication skills
• Ability to work independently while contributing positively to the wider team
• Strong attention to detail and accuracy when processing shipping information and documentation
• A strong customer service focus, with the ability to respond to enquiries, resolve issues promptly and maintain positive relationships with colleagues, customers and service providers
• Willingness to learn and develop knowledge across both ocean import and export operations
• Full and unrestricted working rights in Australia

BENEFITS

• Employee Health: You and your health are important; Expeditors will support you, with an attractive health insurance package
• At Expeditors, we believe in the strength of collaboration. While this role is primarily office-based, we also offer a work-from-home policy.
• Compensation Programs: Uniquely Expeditors, our commissions, and bonuses are industry leading
• Career and Personal Development: Developing you and your skills not only for today’s role but for those in the future
• Employee Stock Purchase Plan: Take the opportunity to own a piece of your company through our ESP Plan
• Financial Security- Join Expeditors knowing that your job and financial security are safe from the effects of the global economy
• Employee Appreciation: As our greatest asset, we understand the importance of showing our appreciation, respect and acknowledging the value you bring through employee engagement
• Enhancement Leaders: Through utilizing technology solutions and focusing on continuous improvement strategies we continue to evolve our roles and processes to improve efficiency and job satisfaction