EXPORT AIR OPERATOR

seek.com.au; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

seek.com.au is seeking an organised export air forwarding coordinator based in Sydney. You will liaise with airlines, agents, and internal teams to move clients' goods smoothly from intake to delivery, ensuring accuracy and timely progression.

The role requires experience in air export operations, DG accreditation, and strong communication skills. A proactive team player with attention to detail is essential for this busy operations environment.

Qualifications

• Experience in air export operations within freight forwarding industry.
• DG accreditation or equivalent.
• Knowledge of international trade regulations and forwarding procedures.
• Reliable, organised with attention to detail.
• Proactive team player with good communication skills.
• Strong written and verbal communication.
• Proficient with Word/Excel/Email.
• Police check as standard requirement.

Responsibilities

• Coordinate export air shipments, manage cargo reporting and compliance with Customs regulations; review and submit shipping documentation.
• Liaise with airlines and agents for shipment movements and respond to queries.
• Ensure timely collections, track shipments and address transit issues.
• Handle invoicing tasks including handover invoices and customer invoicing.
• Ensure compliance with company policies and security/transport procedures.
• Resolve issues or discrepancies with suppliers, customers and internal teams.
• Provide exceptional customer service and regular shipment updates.
• Use in-house system to manage shipments and documentation.

Skills

Air export operations

DG Accredited

Trade regulations

Attention to detail

Can-do attitude

Communication skills

Team player

Computer literacy

Job description

You will be a key point of contact for our export air forwarding clients liaising with them regarding specific instructions and registering their jobs into the internal system. You will collect required information from relevant parties (airlines, transport companies, overseas agents, etc) in order to organise the movement of clients' goods and ensure day-to-day export air shipments are kept moving smoothly from start to finish, managed with accuracy and in a timely manner.

Key responsibilities

• Coordinate export air shipments, manage cargo reporting and compliance requirements to Customs in regard to regulations, review and submit shipping documentation
• Liaise with airlines and agents for shipment movements and answer their queries in a timely manner
• Ensure timely collections, track shipments and address transit issues
• Handle all invoicing tasks which will include handover invoices and customer invoicing
• Ensure compliance with company policies and security and transport procedures
• Resolve issues or discrepancies with suppliers, customers and internal teams
• Provide exceptional customer service and regular shipment updates as required
• Use in-house system to manage shipments and documentation

About you

• Experience in air export operations within freight forwarding industry
• DG accredited
• A sound knowledge of international trade regulations, forwarding procedures and operations
• Reliable and organised, with attention to detail
• A 'can do' attitude with ability to manage multiple shipments at once
• Strong verbal and written communication skills
• A proactive team player
• Good understanding of computer technology - Word/Excel/Email
• Results focused with a dedication to finding efficient solutions and meeting deadlines
• National Police Check required
• Friendly, stable, collaborative and supportive operations team
• Ongoing training, team bonding and development opportunities including cross-training in other areas of forwarding
• Modern, comfortable office with on-site parking