Implementation Consultant - School Accounts

Your HR Team Ltd; Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

WFH up to 2 days per week

Competitive salary + Super

Modern workspace

Ongoing professional development

Growth opportunities

Impact on literacy outcomes

Job summary

Little Learners Love Literacy is seeking an Implementation Consultant to support schools across Australia from our Surrey Hills, VIC hub. This hands-on sales role involves understanding school needs, demonstrating resources, and guiding customers through the full implementation journey.

You’ll work with Marketing, Customer Service, Product and Learning teams to grow our school base, respond to inquiries, and secure long-term relationships.

Qualifications

• Experience in sales, customer success or account management.
• Strong ability to build relationships and understand customer needs.
• Confident in sales conversations and closing opportunities.
• Excellent verbal and written communication skills.
• Organised with ability to manage multiple customers and opportunities.

Responsibilities

• Respond to inbound sales enquiries and follow up leads from various channels.
• Build relationships with teachers and school leaders to understand needs.
• Explain and demonstrate teaching resources, decodable books, assessments, digital products and PL.
• Proactively identify prospective schools and tailor product/service combinations.
• Prepare quotes and guide schools from interest to purchase and setup.
• Manage the sales pipeline in HubSpot with accurate data.
• Work toward sales targets and contribute to reporting and forecasting.
• Collaborate with Implementation Coaches and Customer Service to ensure smooth handover.
• Gather customer feedback to improve products and experiences.

Skills

Sales experience

Customer success

Relationship building

CRM systems

Communication skills

Opportunity management

Forecasting

Team collaboration

Education domain interest

Tools

HubSpot

Job description

Implementation Consultant - School Accounts

Surrey Hills, VIC (office or hybrid)

• full-time proposed
• Reports to the Head of Customer Success

Every child deserves to learn to read, write and spell with confidence. At Little Learners Love Literacy®, we give schools across Australia, the tools to make that happen, and we’re looking for an Education Sales Consultant to help schools find the right products and support to meet their needs.

About the role

Reporting to our Head of Customer Success, you’ll play a key role in growing our school customer base helping prospective schools understand the Little Learners Love Literacy® offering and identify the right solutions for their needs. You’ll proactively follow up leads, convert opportunities into sales and build lasting relationships with new and existing schools.

This is a hands‑on sales role for someone who loves talking to customers, understanding their needs and following through. You’ll work closely with our Marketing, Customer Service, Product and Professional Learning teams to deliver on our shared goal so that every school knows where to start and how Little Learners Love Literacy® can continue supporting them throughout their implementation journey.

The role is primarily based at our Surrey Hills Hub, with occasional travel to schools and conferences as part of building relationships and supporting our growing school community.

What you’ll do

• With the support of Customer Services, respond to inbound sales enquiries and proactively follow up leads generated through Marketing, Professional Learning, events and other channels.
• Build and maintain relationships with teachers, literacy leaders and school leaders to understand their needs and where they are in their literacy journey.
• Confidently explain and demonstrate our range of teaching resources, decodable books, assessments, digital products and professional learning.
• Proactively identify and connect with prospective schools and recommend the right combination of products and services for each school.
• Prepare and follow up quotes, and help schools move from initial interest through to purchase and set-up.
• Manage your sales pipeline in HubSpot, keeping customer information, opportunities and next steps accurate and up to date.
• Work towards agreed sales targets and contribute to sales reporting and forecasting.
• Work closely with our Implementation Coaches and Customer Service team to ensure schools experience a smooth handover and know where to go for support.
• Gather and share customer feedback and insights to help us continually improve our products, services and customer experience.

What you’ll bring

Essential:

• Experience in sales, customer success, account management or another customer-facing commercial role
• A natural ability to build relationships and understand what customers need
• Confidence having sales conversations, following up opportunities and asking for the sale
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to manage multiple customers, opportunities and follow-ups
• A proactive approach: you enjoy taking ownership and making sure opportunities don’t get lost
• Confidence using CRM systems and maintaining accurate customer information
• Motivation to work towards sales targets and contribute to business growth
• A collaborative approach and ability to work closely with different teams
• A genuine interest in education and improving literacy outcomes

Desirable:

• Experience selling to schools or working in education publishing or education services
• Experience using HubSpot
• Knowledge of the Australian primary education market

About us

Little Learners Love Literacy is an education publishing company based in Surrey Hills, VIC. Our mission is to provide schools with the tools they need to teach children to read, write and spell with confidence. We work hard to support our customers and the broader education community to improve literacy outcomes across Australia, New Zealand and North America. We have a supportive and inclusive team culture where you’ll have the freedom to be creative and make a real difference.

What we offer

• Flexibility: Up to 2 days WFH p/week, all flexible working requests should be outlined in your cover letter.
• A competitive salary plus Super
• A bright, modern workspace
• Ongoing professional development, and room to grow as our business grows
• The opportunity to build relationships with schools and sell products and services that make a genuine difference to teachers and students
• A friendly, motivated team with high standards, in a business that is 100% focused on education outcomes