School Relationship Specialist

Officeworks; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Benefits program

Growing families policy

EAP & wellbeing

Flexible public holidays

Learning & development

Career growth

Job summary

Officeworks is seeking a School Relationship Specialist to manage a portfolio of Victorian schools, ensuring an exceptional customer experience and maximizing platform value. You will liaise between schools and internal teams, build partnerships, drive product adoption, and advocate for customer needs while driving continuous improvement.

You will deliver on-site professional development, training, and ongoing support to educators, helping schools maximise platform usage and inform future

Qualifications

• Excellent written and verbal communication skills
• Strong project management and organisational skills
• Collaborative team approach to relationship management and issue resolution
• Solid digital literacy and willingness to learn new systems
• Experience with Google Workspace (G Suite) or similar tools
• Strong problem-solving mindset and customer-centric attitude
• High attention to detail and quality of work
• Undergraduate degree or related experience preferred
• Recent graduates encouraged to apply

Responsibilities

• Report to the Client Relationship Manager
• Act as the primary relationship contact for Victorian schools
• Develop and implement annual relationship management plans for key clients
• Build relationships with Heads of Department, Librarians and other school stakeholders
• Deliver on-site professional development sessions for educators
• Help schools maximise platform features and functionality
• Gather feedback and refine requirements for new product features
• Deliver training, communications and documentation related to product updates
• Support school leaders with annual booklists during back-to-school period
• Identify and communicate service issues and product improvement opportunities
• Collaborate across the business to ensure a seamless customer experience

Skills

Communication

Project management

Relationship management

Digital literacy

Google Workspace

Problem-solving

Attention to detail

Teamwork

Education

Undergraduate degree or relevant experience in education/customer support

Recent graduates encouraged to apply

Tools

G Suite

Job description

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

As a School Relationship Specialist, you will be the primary relationship manager for a portfolio of Victorian schools, ensuring an exceptional customer experience and helping educators maximise the value of our platform. Acting as the key liaison between schools and internal teams, you will build strong partnerships, support product adoption, and advocate for customer needs while driving continuous improvement.

Key Responsibilities:

• Report to the Client Relationship Manager
• Act as the primary relationship contact for Victorian schools
• Develop and implement annual relationship management plans for key clients
• Build and maintain strong relationships with Heads of Department, Librarians, and other key school stakeholders
• Deliver on-site professional development sessions and ongoing support to educators
• Assist schools in maximising the use of platform features and functionality
• Gather customer feedback and collaborate with internal teams to refine requirements for new product features
• Deliver training, communication, and documentation relating to product updates and enhancements
• Support school leaders with the completion of annual booklists during the back-to-school period
• Identify, communicate, and help resolve service issues and product improvement opportunities
• Collaborate across the broader business to ensure a seamless customer experience

About you

You are a highly organised and customer-focused professional with a passion for building strong relationships and delivering outstanding service. You enjoy working collaboratively, solving problems, and supporting customers to achieve successful outcomes. You are comfortable managing multiple priorities and can communicate effectively with stakeholders at all levels.

Skills & Experience:

• Excellent written and verbal communication skills, with the ability to tailor your approach to different audiences
• Strong project management and organisational skills, with the ability to manage competing priorities and key deadlines
• A collaborative and team-oriented approach to relationship management and issue resolution
• Strong digital literacy and a willingness to learn new systems and technologies
• Experience working with Google Workspace (G Suite) or similar collaboration tools
• Strong problem-solving skills with a positive, adaptable, and customer-centric mindset
• High attention to detail and commitment to delivering accurate, high-quality work
• An undergraduate degree or previous experience in customer support, account management, education, or a related field is preferred
• Recent graduates with strong communication and relationship-building skills are encouraged to apply

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
• Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
• Take advantage of outstanding learning and development programs to support your career growth
• Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.