Education Sales & Support Assistant

Pascal Press; Sydney; Hybrid; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement

On-site Leichhardt office with coffee

Career development opportunities

Potential bonus structure

Flexible working arrangements

Job summary

Pascal Press is seeking an Education Sales & Support Assistant to join our growing team in Leichhardt, Sydney. This role blends customer service, digital platform support and proactive sales to promote our Excel digital learning solutions.

You’ll handle inquiries, conduct product demonstrations, and engage with schools to grow adoption while working with sales and marketing on campaigns and events.

Qualifications

• Experience in sales, customer service or telesales roles.
• Strong communication and relationship-building skills.
• Comfort with explaining technology to educators and parents.

Responsibilities

• Respond to inquiries via phone, email and online channels.
• Support customers with digital learning platforms and subscriptions.
• Proactively introduce Pascal Press learning solutions to schools.
• Generate new business opportunities through outbound outreach.
• Coordinate with sales and marketing on campaigns and events.

Skills

Sales experience

Customer service

Technical support

Telesales

Job description

Help students succeed. Build relationships. Be part of our digital growth.

Are you a confident communicator who enjoys helping customers, building relationships and generating new business?

Pascal Press is looking for an enthusiastic, tech-savvy and commercially minded Education Sales & Support Assistant to join our growing team.

This is a varied, hands‑on role combining customer service, digital platform support and proactive sales, with a particular focus on growing our exciting range of digital learning solutions.

If you enjoy connecting with people, solving problems and turning opportunities into sales, we'd love to hear from you!

Education Sales & Support Assistant

Pascal Press | Leichhardt, Sydney | Full-Time

Customer Support | Digital Learning | School Sales

About Us

Pascal Press is one of Australia's leading educational publishers, best known for our trusted EXCEL range of educational resources.

With an established reputation in Australian education, we’re continuing to expand our offering through innovative digital learning platforms, including Excel Test Zone and Excel HSC Copilot.

As our digital business experiences significant growth, we’re looking for a motivated team member to help us support our customers, strengthen relationships with schools and introduce our learning solutions to new audiences.

About the Role

You’ll be involved in a broad range of customer-facing activities, from responding to everyday enquiries and providing digital platform support to proactively introducing our learning solutions to schools.

You’ll enjoy the challenge of making outbound sales calls, engaging with educators and turning conversations into lasting customer relationships.

You’ll also work closely with our sales and marketing teams to support promotional campaigns, school engagement activities and events.

Your key responsibilities will include:

Customer Service & Digital Support

• Respond to customer enquiries via phone, email and online channels.
• Provide friendly, professional support for our educational products and digital learning platforms.
• Assist customers with platform access, subscriptions, account setup and general troubleshooting.
• Support school‑wide platform implementations, onboarding and ongoing customer engagement.
• Resolve customer issues efficiently, coordinating with internal teams where required.

Sales & Business Development

• Proactively contact schools to introduce and promote Pascal Press’s digital learning platforms.
• Generate new business opportunities through outbound calls, prospecting and follow‑up activities.
• Engage with teachers, school administrators and education decision‑makers to understand their needs.
• Conduct introductory product demonstrations, highlighting the features and benefits of our digital learning solutions.
• Follow up enquiries, leads and trial users to convert opportunities into sales.
• Build and maintain positive relationships with schools and existing customers.
• Contribute towards agreed sales and customer engagement targets.
• Maintain accurate customer records and sales activity within our CRM system.

Marketing, Promotions & Events

• Assist with the delivery of sales and marketing campaigns, promotions and product launches.
• Support customer communications and school engagement initiatives.
• Help coordinate and participate in education exhibitions, conferences and promotional events.
• Follow up leads generated through marketing campaigns and events.
• Collaborate with the sales and marketing teams to identify opportunities to improve customer engagement and grow sales.

About You

We’re looking for someone who is energetic, personable and proactive, with a genuine interest in helping customers and growing sales.

You’ll ideally bring:

• Experience in sales, customer service, technical support, telesales or a similar customer‑facing role.
• Confidence making outbound calls and engaging with prospective customers.
• Excellent verbal and written communication skills.
• A friendly, professional and persuasive communication style.
• Strong problem‑solving skills and the ability to explain technology in simple terms.
• Good organisational skills and the ability to manage competing priorities.
• Tech‑savvy and confident using digital platforms.
• A proactive attitude and willingness to take ownership of opportunities.
• The ability to work independently while contributing to a collaborative team.
• A positive, can‑do approach and enthusiasm for learning new skills.

Highly regarded, but not essential:

• Experience selling to schools or working within the education sector.
• Experience in outbound sales, lead generation or business development.
• Experience supporting digital products, online subscriptions or e‑commerce platforms.

What’s on Offer?

• Be part of something growing – Join an established and respected Australian education business investing in exciting new digital learning solutions.
• Enjoy variety – No two days will be the same, with opportunities across customer service, sales, digital support and marketing activities.
• Make a difference – Help schools, teachers, parents and students access educational resources that support better learning outcomes.
• A supportive, collaborative team – Work alongside experienced colleagues across sales, marketing, publishing and digital development.
• Career development opportunities – Build valuable skills and experience in sales, customer engagement and the rapidly growing digital education sector.
• Potential bonus structure – access to performance based bonus as you develop in the role.
• Flexible working arrangements – Enjoy a hybrid working environment, combining time in our Leichhardt office with the flexibility to work from home.
• A great Inner West location – Work from our conveniently located Leichhardt office, complete with an on‑site barista and complimentary coffee to keep you fuelled throughout the day!

Ready to Join Us?

If you’re a confident communicator who enjoys helping customers, generating sales and being part of a friendly, dynamic team, we’d love to hear from you.