Impactful Tenancy Officer – Community Housing

Believe Housing Australia; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Novated leasing

Health insurance savings

Motor vehicle benefits

Opticians discounts

Gym memberships

Education assistance

Job summary

Believe Housing Australia, part of the AnglicareSA family, is seeking a Tenancy Officer to support tenants in community housing and manage the full tenancy lifecycle with a focus on compliance and positive outcomes.

You will oversee data accuracy across tenancy systems, conduct inspections, prepare SACAT applications, and build strong relationships with tenants from diverse backgrounds, providing early intervention for those with complex needs.

Qualifications

• Proven experience in tenancy, property or community housing management.
• Strong working knowledge of the Residential Tenancies Act 1995 (SA).
• Strong communication, organisation and conflict resolution skills.
• Confidence working with people facing complex challenges.
• Competence in using tenancy systems and MS Office for accurate record keeping.
• Effective time management skills with strong prioritisation, organisation and multi-talking abilities.

Responsibilities

• Supporting the full tenancy lifecycle from sign-up to exit – ensuring compliance with the Residential Tenancies Act 1995 (SA).
• Maintaining accurate data across tenancy and asset management systems and actively contributing to reporting, audits and continuous improvement.
• Conducting routine, entry and final inspections in line with legislative requirements and identifying, reporting and following up on property condition or maintenance issues.
• Preparing and presenting SACAT applications and implementing outcomes
• Building positive, respectful relationships with tenants from diverse backgrounds and providing early intervention to help sustain tenancies, particularly for tenants experiencing complex needs such as mental health challenges, financial hardship, family violence or disability.

Skills

Tenancy management

Residential Tenancies Act knowledge

Communication

Organisation

Conflict resolution

MS Office

Time management

Education

Qualifications in Social Work, Community Services or Property

Job description

Believe Housing Australia, part of the AnglicareSA family, is seeking a Tenancy Officer to support tenants in community housing and manage the full tenancy lifecycle with a focus on compliance and positive outcomes.

You will oversee data accuracy across tenancy systems, conduct inspections, prepare SACAT applications, and build strong relationships with tenants from diverse backgrounds, providing early intervention for those with complex needs.