Tenancy Officer

Believe Housing Australia; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging options

Novated leasing

Health insurance savings

Motor vehicle benefits

Opticians discounts

Gym memberships

Education assistance

Job summary

Believe Housing Australia, part of the AnglicareSA family, is seeking a Tenancy Officer to support tenants in community housing and manage the full tenancy lifecycle with a focus on compliance and positive outcomes.

You will oversee data accuracy across tenancy systems, conduct inspections, prepare SACAT applications, and build strong relationships with tenants from diverse backgrounds, providing early intervention for those with complex needs.

Qualifications

• Proven experience in tenancy, property or community housing management.
• Strong working knowledge of the Residential Tenancies Act 1995 (SA).
• Strong communication, organisation and conflict resolution skills.
• Confidence working with people facing complex challenges.
• Competence in using tenancy systems and MS Office for accurate record keeping.
• Effective time management skills with strong prioritisation, organisation and multi-talking abilities.

Responsibilities

• Supporting the full tenancy lifecycle from sign-up to exit – ensuring compliance with the Residential Tenancies Act 1995 (SA).
• Maintaining accurate data across tenancy and asset management systems and actively contributing to reporting, audits and continuous improvement.
• Conducting routine, entry and final inspections in line with legislative requirements and identifying, reporting and following up on property condition or maintenance issues.
• Preparing and presenting SACAT applications and implementing outcomes
• Building positive, respectful relationships with tenants from diverse backgrounds and providing early intervention to help sustain tenancies, particularly for tenants experiencing complex needs such as mental health challenges, financial hardship, family violence or disability.

Skills

Tenancy management

Residential Tenancies Act knowledge

Communication

Organisation

Conflict resolution

MS Office

Time management

Education

Qualifications in Social Work, Community Services or Property

Job description

So many lives. So many ways. One you.

At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home.

Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.

Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.

Help vulnerable tenants in Community Housing to feel connected and engaged while managing a portfolio of properties for successful tenancy outcomes.

Join us at Believe Housing Australia and help create brighter futures, together.

Why join us?

Looking for a role where you can balance compliance with genuine human impact?

At Believe Housing Australia, you’ll support people to sustain safe, secure housing while being backed by strong internal systems that let you focus on what matters most: your tenants.

• Manage a realistic portfolio of ~220 tenancies
• Dedicated teams handle maintenance, allocations & rent reviews
• Work alongside Intensive Tenancy Support Officers for complex cases
• Access to pool cars for inspections
• Be part of a supportive, purpose-driven organisation with real career pathways

Hear from one of our team members Christie who has seen firsthand that with the right support systems in place, anyone can thrive - https://anglicaresa.com.au/anglicaresa-careers/christies-path-restoring-dignity-through-housing/

What you’ll do

As a Tenancy Officer, you will play a vital role in supporting individuals and families to maintain safe, secure housing within our community housing portfolio. You’ll oversee the full tenancy lifecycle, bringing together compliance expertise and a strong commitment to positive tenant outcomes.

You’ll be trusted to make a valuable impact by:

• Supporting the full tenancy lifecycle from sign-up to exit – ensuring compliance with the Residential Tenancies Act 1995 (SA)
• Maintaining accurate data across tenancy and asset management systems and actively contributing to reporting, audits and continuous improvement.
• Conducting routine, entry and final inspections in line with legislative requirements and identifying, reporting and following up on property condition or maintenance issues.
• Preparing and presenting SACAT applications and implementing outcomes
• Building positive, respectful relationships with tenants from diverse backgrounds and providing early intervention to help sustain tenancies, particularly for tenants experiencing complex needs such as mental health challenges, financial hardship, family violence or disability.

What you’ll bring

To Thrive In This Role, You Will Have

• Proven experience in tenancy, property or community housing management
• Strong working knowledge of the Residential Tenancies Act 1995 (SA)
• Strong communication, organisation and conflict resolution skills
• Confidence working with people facing complex challenges
• Competence in using tenancy systems and MS Office for accurate record keeping
• Effective time management skills with strong prioritisation, organisation and multi-talking abilities.

We Would Also Love You To Have

• Qualifications in Social Work, Community Services or Property
• Understanding of trauma-informed and culturally responsive practice

Why Believe Housing Australia?

Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.

Here’s what you can expect in your career at Believe Housing Australia:

• So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
• So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
• So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.

More To Enjoy

• Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
• Grow your skills and career with learning programs, professional development pathways, and education assistance
• Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
• Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities

Our impact starts with you

Join Believe Housing Australia, and help us change lives and communities.

For more information, please contact Recruitment Business Partner, Nicole, at [e-mail]. Please note we do not accept applications via email.

At Believe Housing Australia, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.

We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.