Impactful Housing & Tenancy Support Specialist

Tradewind Australia Pty; Gladstone Regional; On-site; AUD 99,187,000 - 121,229,000; Full time

Job summary

Tradewind Australia Pty is seeking a Crisis Support Worker to join a frontline Housing & Homelessness program in Gladstone, QLD. The role focuses on end-to-end client support to help secure and sustain safe housing.

You will work with clients from intake to exit, providing practical support, tenancy advice, budgeting and independent living skills, within an outreach-based Homestay program.

Qualifications

• Experience in homelessness, housing and tenancy support.
• Strong knowledge of Queensland tenancy legislation.
• Ability to interpret tenancy requirements clearly for clients.
• Experience supporting people facing barriers to housing stability.
• Client-centred and strengths-based approach to support.
• Excellent communication, advocacy and relationship-building skills.
• Strong case-management, organisation and documentation skills.
• Maintain professional boundaries while building trusting relationships.
• Ability to work independently and in a team.

Responsibilities

• Provide end-to-end support from client intake through to exit.
• Support clients who are homeless or at risk of homelessness.
• Help clients secure, establish and maintain stable tenancies.
• Identify barriers impacting housing stability and advise accordingly.
• Provide practical tenancy rights, responsibilities and obligations guidance.
• Apply knowledge of Queensland tenancy legislation to support clients.
• Develop and review individualised case management plans.
• Provide advocacy, information and referrals to housing/community services.
• Monitor client progress and maintain accurate case notes and databases.
• Work collaboratively with housing providers and services.

Skills

Homelessness awareness

Tenancy support

Client-centred care

Advocacy

Communication

Documentation

Teamwork

Independent work

Education

Certificate III in Community Services or related

Job description

Tradewind Australia Pty is seeking a Crisis Support Worker to join a frontline Housing & Homelessness program in Gladstone, QLD. The role focuses on end-to-end client support to help secure and sustain safe housing.

You will work with clients from intake to exit, providing practical support, tenancy advice, budgeting and independent living skills, within an outreach-based Homestay program.