Crisis Support Worker

Tradewind Australia Pty; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Tradewind Australia Pty is seeking a Crisis Support Worker to provide end-to-end support for clients engaged through the Immediate Housing Response for Families (IHRF). You will deliver holistic case management, advice, referrals and advocacy using Specialist Homelessness databases to help clients access safe, affordable accommodation.

You will work with adults with complex needs to build tenancy skills and improve quality of life, helping clients overcome barriers to stable housing while

Qualifications

• Certificate III in Community Services or related field is required.
• Ability to deliver advocacy on behalf of clients and maintain confidentiality.
• Excellent communication and time management skills.
• Ability to work unsupervised at times and contribute positively within a team.
• Demonstrated respect for all individuals and adherence to policies.

Responsibilities

• Provide end-to-end support for clients through the IHRF.
• Deliver holistic case management, advice, referral and advocacy using homelessness databases.
• Assist clients who are homeless or at risk to access safe, affordable accommodation.
• Work with adults with complex needs to increase tenancy skills and improve quality of life.
• Help clients overcome barriers contributing to homelessness or risk of homelessness.

Skills

Advocacy

Confidentiality

Teamwork

Communication

Time management

Respect for people

WHS awareness

Self-motivation

Education

Certificate III in Community Services or related field

Job description

As Crisis Support Worker you will be responsible for the provision of end-to-end support for clients engaged through Immediate Housing Response for Families (IHRF). Employed to provide holistic support for clients throughout all facets of the client journey from intake to exit, an inherent requirement of this role is to provide a high standard of case management, advice, referral and advocacy utilising Specialist Homelessness databases. A key focus of this role is the provision of assistance to clients who are homeless or at risk of homelessness to access safe, affordable, and stable accommodation. Additionally, work with adults with complex needs to increase skills to sustain current and future tenancies and improve overall quality of life. The focus of the position is to assist in enabling clients to overcome barriers which have contributed to their homelessness or risk of homelessness. To be successful in the role, you will meet the following criteria:

• Minimum Certificate III in Community Services or related field


• Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of specialist homelessness services


• Previous experience as a Support Worker or equivalent within the homelessness support sector or related field


• Ability to deliver advocacy on behalf of clients and always ensure confidentiality of client information


• Ability to work unsupervised at times as well as an effective team member


• Contribute positively within a team environment


• Demonstrate a friendly, positive attitude, with a willingness to learn


• Effective communication and time management skills


• Demonstrate genuine respect for all people regardless of their situation


• Understanding of risk management principles including current WHS legislation and regulations


• COVID-19 vaccination status is recommended for this role but not a mandatory requirement.


• The successful candidate will be required to hold a current Blue Card.


• Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society

Commitment to Child Safety, Inclusion and Equal Opportunity Tradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people. We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.