Crisis Housing Case Manager – Locum

Tradewind Australia Pty; Gladstone Regional; On-site; AUD 69,000 - 76,000; Full time

Job summary

Tradewind Australia Pty is seeking an experienced Housing & Homelessness Case Manager to support a Crisis Accommodation Program (CAP) in Gladstone. This role delivers client-centred support to individuals and families experiencing homelessness, helping them navigate crisis accommodation and work towards safe housing outcomes.

You will manage casework from intake to exit, combining face-to-face and online support to engage clients, identify needs, develop case plans, address barriers and connect

Qualifications

• Proven case management experience within housing, homelessness or related community services.
• Experience supporting clients with complex needs and housing instability.
• Knowledge of tenancy requirements, property management and housing pathways.

Responsibilities

• Provide ongoing case management to clients experiencing homelessness or housing instability.
• Attend the accommodation property for face-to-face client engagement.
• Maintain regular telephone contact with clients to monitor wellbeing and follow up on case plan goals.
• Complete intake, assessment and case planning from entry through to exit.
• Assist clients to identify and address barriers to securing longer-term accommodation.
• Provide practical support, advocacy, information and referrals to appropriate services.
• Support clients to access housing, financial, health and community services.
• Develop and maintain relationships with clients and service providers.
• Maintain accurate client records and outcomes in relevant systems.

Skills

Case management

Communication

Trauma-informed approach

Education

Certificate III in Community Services

Job description

Tradewind Australia Pty is seeking an experienced Housing & Homelessness Case Manager to support a Crisis Accommodation Program (CAP) in Gladstone. This role delivers client-centred support to individuals and families experiencing homelessness, helping them navigate crisis accommodation and work towards safe housing outcomes.

You will manage casework from intake to exit, combining face-to-face and online support to engage clients, identify needs, develop case plans, address barriers and connect