Impactful Case Manager - Homelessness Outreach & Support

Centacare North Queensland; Mount Isa City; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary starting $92,286 plus $2,500 pa

5 Weeks Annual Leave + 17.5% leave

Sign on bonus $200

Professional development & supervision

Loyalty Leave

Wellbeing discounts

NDIS Worker Screening Card support

Job summary

Centacare North Queensland is seeking a Case Manager in Mount Isa to deliver outreach and supportive services for individuals and families facing homelessness. You will assess eligibility, coordinate referrals, and work within a multidisciplinary team to link clients to housing options and community supports.

You will join a values-driven, not-for-profit agency committed to inclusive service, staff development, and client-centred planning.

Qualifications

• Degree in Social Work, Human Services or Behavioural Sciences or a relevant certificate with at least two years’ case management experience.
• Experience in culturally appropriate community work, assessment and referral.
• Strong written and verbal communication skills and a current driver's licence.

Responsibilities

• Provide assertive outreach to individuals and families who are homeless or at risk of homelessness.
• Undertake intake, triage and initial assessment to determine risk and program eligibility.
• Record and maintain participant information in electronic data systems per policies.
• Develop community partnerships through networking and referrals.
• Attend meetings, supervision and professional development; participate in outreach activities.
• Contribute to planning and provision of community education and support.

Education

Social Work degree

Human Services degree

Behavioural Sciences degree

Certificate level 4 or higher in the community sector

Two years’ case management experience

Cultural awareness experience

Excellent written and verbal communication skills

Job description

Centacare North Queensland is seeking a Case Manager in Mount Isa to deliver outreach and supportive services for individuals and families facing homelessness. You will assess eligibility, coordinate referrals, and work within a multidisciplinary team to link clients to housing options and community supports.

You will join a values-driven, not-for-profit agency committed to inclusive service, staff development, and client-centred planning.