Case Manager- Mount Isa - Make A Difference

Live North West QLD; Mount Isa City; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary starting at $92,286 + $2,500 pa

Mount Isa Location Allowance $5,000

Salary packaging up to $15,900 + $2,,

5 Weeks Annual Leave + 17.5% leave

Birthday Leave

Sign-on bonus $200

Professional development & supervision

Wellbeing support & discounts

CCNQ pay for Blue Card & NDIS checks

Job summary

Centacare North Queensland seeks a dedicated outreach-case management professional in Mount Isa to support individuals and families who are homeless or at risk. You will assess needs, provide referrals, and advocate for secure housing options within a collaborative team.

The role involves building community partnerships, maintaining records, and participating in professional development opportunities. A driver’s license and screening clearances are required.

Qualifications

• Excellent written and verbal communication skills
• Strong analytical skills
• Current Driver's Licence
• Eligibility for Disability Worker Screening and Working with Children Blue Card

Responsibilities

• Provide case management support and develop early intervention strategies
• Conduct intake, triage and assessment to determine risk, urgency and eligibility
• Maintain participant records in electronic data systems per policies
• Develop partnerships through referrals and stakeholder engagement
• Attend meetings, supervision and professional development
• Undertake outreach and community engagement activities
• Contribute to program development and community education
• Comply with WHS, privacy and EEO legislation and quality systems

Skills

Communication skills

Analytical skills

Driver's Licence

Working with Children Check

Disability Worker Screening

Education

Bachelor level Social Work / Human Services / Behavioural Sciences

Certificate 4 or higher in community sector

Job description

Job Description

This position provides an assertive outreach model to individuals and families who are homeless or at risk of becoming homeless. Provision of information, referral, advocacy support and linking participants to services to enhance their quality of life and status in the community through ensuring access to secure housing options.

Joining a values-driven, supportive and inclusive team, your duties will include:

• Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals.
• Undertake intake, triage and initial assessment to determine level of risk, urgency and program eligibility, prioritising high-risk or crisis presentations in accordance with service guidelines.
• Ensure electronic data systems are utilised to record and maintain participants' personal information in accordance with service agreement/s, legislation and program policies and procedures.
• Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ's programs.
• Attend and participate in meetings, professional supervision and professional development.
• Undertake outreach and community engagement activities as required.
• Program development and implementation including contribute to planning and provision of community education and support.
• Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements.

About the Employer

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

About the Candidate

• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Certificate level 4 or higher qualification in the community sector plus at least two years' experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
• Excellent written and verbal communication skills as well as strong analytical skills.
• A current Driver's Licence.
• Currently hold, and/or eligibility to obtain and maintain, both a Disability Worker Screening and a Working with Children Blue Card.

Desirable

• Experience in group facilitation.
• Experience working as part of a large and multi-disciplinary team.
• Willingness and ability to work outside normal office hours as determined by Manager or Coordinator of Homelessness Services, in accordance with the SCHADS Award.
• Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation.

Work Environment

• Salary starting $92,286 (dependant on experience and skills) plus $2500 pa above award allowance
• Mount Isa Location Allowance: $5,000
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance with Eziway Salary Packaging
• 5 Weeks Annual Leave pa + 17.5% leave loading - that is one week extra
• 1 day Birthday Leave
• Sign on bonus of $200
• Investment in professional development and training including practice supervision
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder
• CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card