Imaging Practice Receptionist - Patient Concierge

PRP Diagnostic Imaging; Newcastle; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounted health insurance

Gym membership

Professional development

Flexible working arrangements

Job summary

PRP Diagnostic Imaging is seeking a Practice Receptionist to support Newcastle region clinics. You will rotate across Glendale, Mayfield, Adamstown and Charlestown, greeting patients and guiding them through check‑in, invoicing and scheduling, while coordinating with clinicians.

The role requires outstanding customer service, strong interpersonal skills, and the ability to multi‑task in a fast‑paced environment.

Qualifications

• Outstanding customer service skills and empathy.
• Excellent interpersonal and communication abilities.
• Ability to multitask and prioritise in a busy reception.
• Maintain confidentiality and professionalism at all times.

Responsibilities

• Deliver exceptional customer service in every face‑to‑face interaction with patients.
• Accurately enter and review patient information.
• Collaborate with medical teams to ensure smooth patient transitions to procedures.
• Manage patient billing and invoicing.
• Liaise with referring doctors.
• Manage bookings using the appointment system.

Skills

Customer service

Interpersonal skills

Multitasking

Teamwork

Tools

MS Office

Job description

PRP Diagnostic Imaging is seeking a Practice Receptionist to support Newcastle region clinics. You will rotate across Glendale, Mayfield, Adamstown and Charlestown, greeting patients and guiding them through check‑in, invoicing and scheduling, while coordinating with clinicians.

The role requires outstanding customer service, strong interpersonal skills, and the ability to multi‑task in a fast‑paced environment.