Practice Receptionist - Newcastle Region - Full-Time

PRP Diagnostic Imaging; Newcastle; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounted health insurance

Gym membership

Professional development

Flexible working arrangements

Job summary

PRP Diagnostic Imaging is seeking a Practice Receptionist to support Newcastle region clinics. You will rotate across Glendale, Mayfield, Adamstown and Charlestown, greeting patients and guiding them through check‑in, invoicing and scheduling, while coordinating with clinicians.

The role requires outstanding customer service, strong interpersonal skills, and the ability to multi‑task in a fast‑paced environment.

Qualifications

• Outstanding customer service skills and empathy.
• Excellent interpersonal and communication abilities.
• Ability to multitask and prioritise in a busy reception.
• Maintain confidentiality and professionalism at all times.

Responsibilities

• Deliver exceptional customer service in every face‑to‑face interaction with patients.
• Accurately enter and review patient information.
• Collaborate with medical teams to ensure smooth patient transitions to procedures.
• Manage patient billing and invoicing.
• Liaise with referring doctors.
• Manage bookings using the appointment system.

Skills

Customer service

Interpersonal skills

Multitasking

Teamwork

Tools

MS Office

Job description

Practice Receptionist - Newcastle Region - Full-Time

Practice Receptionist - Newcastle Region (Full Time)

• Permanent Full-Time Opportunity | Monday - Friday
• Newcastle Region | Ongoing Commitment to Development
• Patient Facing Position | Growing Diagnostic Imaging Company

About Us

PRP Diagnostic Imaging offers a comprehensive range of imaging services, through a network of 40 practices across Sydney, Illawarra, Central Coast and the Hunter and Central West. We are excited to be entering the next phase of our growth and expansion plans, with additional practices opening in 2026. It is a remarkable time to join PRP, where we are committed to providing the highest quality of patient care, with a personal touch and your contribution matters in shaping the future of PRP.

We utilise the most advanced technology and employ a team of world-class imaging specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

This full-time role will see you rotate regularly across our Glendale, Mayfield, Adamstown and Charlestown practices, with the opportunity to work at other Hunter practices as needed. Our practices offer a wide range of diagnostic imaging services, including Nuclear Medicine, Radiography and Ultrasound.

As the first point of contact for our patients, you'll play a key role in creating a positive experience from the moment they arrive. In this role, you will:

• Deliver exceptional customer service in every face-to-face interaction with patients
• Accurately enter and review patient information
• Work closely with our medical teams to ensure a smooth transition for patients from reception to their procedure
• Manage patient billing and invoicing
• Liaise with referring doctors
• Manage bookings using our appointment system

About You

You must have outstanding customer services with excellent interpersonal skills, particularly compassion and empathy. You will be knowledgeable in MS Office with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Industry leading professional development and education
• New state of the art equipment
• Friendly, diverse and professional team
• Flexible and supportive working arrangements

Applying

For a confidential discussion, please contact Ian Jones on 0404 809939 or [e-mail]. For further information on PRP, please visit www.prpimaging.com.au.

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

Location(s) Adamstown, Charlestown, Hunter, Mayfield, Glendale, Cessnock