Practice Receptionist - Eastwood

PRP Diagnostic Imaging; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discounted health insurance

Gym membership

Professional development

State-of-the-art equipment

Flexible working arrangements

Career growth opportunities

Job summary

PRP Diagnostic Imaging in Sydney's Eastwood practice is seeking a patient‑facing receptionist to provide outstanding customer service and administrative support. You will be the first point of contact for callers and visitors, ensure smooth reception, data entry, and accurate information flow to our medical team.

You will manage billing and invoicing, liaise with referring doctors, and operate the booking system.

Qualifications

• Outstanding customer service and interpersonal skills, with empathy and compassion.
• Proficiency in MS Office and ability to maintain confidentiality.

Responsibilities

• Be the first contact with patients in person and over the phone, providing exceptional customer service and administration.
• Ensure accurate data entry and smooth handover to medical teams for patient exams.
• Complete billing and invoicing for patients and liaise with referring doctors.
• Operate the booking system and support overall reception duties.

Job description

• Permanent Full Time Opportunity | Investment in Latest Technology
• Eastwood Location | Ongoing Commitment to Development
• Patient Facing Position | Growing Diagnostic Imaging Company

About Us

At PRP Diagnostic Imaging, we take pride in staying at the leading edge of technology and innovation, delivering precise diagnostic imaging and expert reportingand outstanding patient care. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

With a network of more than 40 practices across Sydney, the Illawarra, the Central Coast, Newcastle and the Hunter, and the Central West of New South Wales, PRP Diagnostic Imaging provides a comprehensive range of diagnostic imaging services, ensuring our patients have access to advanced care close to home. As we continue to grow through new practices, expanded services and investment in leading technology, there has never been a more exciting time to join our team.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

You will be based at our Eastwood practice that offers a range of Diagnostic Imaging services including general X-ray, CT, MRI, Ultrasound and PET. You will be the first contact with our patients both in person and over the phone,provide exceptional customer service and administration. You will ensure that all information that is data entered and reviewed is accurate and work closely with our medical teams to ensure the smooth transition of patients from reception to their exams. You will complete all billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

About You

You must have outstanding customer services with excellent interpersonal skills, particularly compassion and empathy. You will be knowledgeable in MS Office with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in a busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Industry leading professional development and education
• New state of the art equipment
• Friendly, diverse and professional team
• Flexible and supportive working arrangements
• Opportunities for career growth and development

You must have full work rights for Australia to be considered for this position.

PRP is committed to equity diversity and inclusion. Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.