IELTS Operations Assistant (Geelong)

Uniglobaltechnologies; Geelong; Hybrid; AUD 34,000 - 48,000; Full time

Job summary

IDP Education in Geelong is seeking an IELTS Operations Assistant to support the delivery of IELTS testing services and ensure a positive customer experience throughout the testing process. This casual role covers pre-test, test day and post-test activities while upholding IELTS standards and security procedures.

Shifts are Saturdays, with roughly two to three shifts per month, requiring strong organisational and service orientation.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Demonstrated ability to work independently and effectively within a team.
• Customer and quality-focused approach with strong attention to detail.
• Strong organisational and time management skills.
• Ability to plan, organise, prioritise and execute multiple tasks within set objectives.

Responsibilities

• Ensure customers receive an outstanding experience before, during and after the test in person.
• Build and maintain positive working relationships with internal and external stakeholders.
• Provide advice relating to official IELTS preparation tools and IDP services.
• Support clients from diverse backgrounds and abilities.
• Contribute to a supportive, innovative and customer-focused team culture.
• Manage test day activities including customer registration and supervision of the test.
• Prepare test day documents.
• Update digital databases and records.
• Oversee and update the schedule of Speaking tests.
• Ensure proper management of secure and confidential materials.
• Troubleshoot technical systems including hardware and software platforms.
• Contribute to continuous improvement and best practice initiatives.
• Ensure all pre-test, test day and post-test activities meet IELTS standards.
• Maintain security and confidentiality when entering, storing, updating and accessing data.
• Respond to incidents or potential security risks.
• Complete required training policy acknowledgments.
• Carry out work professionally in accordance with organisational values.
• Contribute to a culture of quality, integrity and excellence.

Skills

Verbal and written communication

Problem solving

Teamwork

Attention to detail

Time management

MS Office proficiency

Microsoft Teams

Tools

MS Office

Microsoft Teams

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW The IELTS Operations Assistant at IDP Education in Geelong supports the delivery of IELTS testing services and helps ensure a positive customer experience throughout the testing process. This casual role involves assisting with pre-test, test day and post-test activities while maintaining compliance with IELTS standards and security procedures. The position requires strong customer service, operational coordination and attention to detail in a fast-paced testing environment. Shifts are scheduled on Saturdays only, with approximately two to three shifts per month.

Key responsibilities

• Ensure customers receive an outstanding experience before, during and after the test in person
• Build and maintain positive working relationships with internal and external stakeholders
• Provide advice relating to official IELTS preparation tools and IDP services
• Support clients from diverse backgrounds and abilities
• Contribute to a supportive, innovative and customer-focused team culture
• Manage test day activities including customer registration and supervision of the test
• Prepare test day documents
• Update digital databases and records
• Oversee and update the schedule of Speaking tests
• Ensure the proper management of secure and confidential materials
• Troubleshoot technical systems including hardware and software platforms
• Contribute to continuous improvement and best practice initiatives
• Ensure all pre-test, test day and post-test activities meet IELTS standards
• Maintain security and confidentiality when entering, storing, updating and accessing data
• Respond to incidents or potential security risks
• Complete required training policy acknowledgments
• Carry out work professionally in accordance with organisational values
• Contribute to a culture of quality, integrity and excellence

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Demonstrated ability to work independently and effectively within a team
• Customer and quality-focused approach with strong attention to detail
• Strong organisational and time management skills
• Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Experience using MS Office and Microsoft Teams
• Confidence working with a range of technologies WHY THIS ROLE MATTERS IELTS testing plays an important role in helping students, professionals and migrants access international education and global opportunities. Operations staff contribute directly to maintaining testing quality, customer trust and compliance with international standards. This role also supports a secure and inclusive environment for test takers from a wide range of cultural and educational backgrounds.

Bonus: Application advice

• Highlight any experience in customer service, administration, testing environments or event coordination
• Provide examples that demonstrate attention to detail, confidentiality and the ability to follow procedures accurately
• Show familiarity with digital systems, scheduling tools and Microsoft Office platforms
• Emphasise your ability to work calmly under pressure and manage multiple responsibilities at once
• Include examples of working effectively with diverse customers or multicultural teams
• Be prepared to discuss your availability for Saturday shifts and your ability to maintain professionalism in secure testing environments