IELTS Operations Assistant (Geelong)

IDP International Education Specialists; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Job summary

IDP International Education Specialists in Melbourne is seeking an Operations Assistant to support IELTS administration. You will coordinate test day activities, manage registrations, and maintain records to ensure a smooth candidate experience.

Join a team focused on quality, integrity and excellence, with duties spanning stakeholder liaison, data entry, and safeguarding of confidential materials in a dynamic testing environment.

Responsibilities

• Deliver outstanding customer experiences before, during and after the test.
• Build strong relationships with internal and external stakeholders.
• Advise on IELTS preparation tools and IDP services.
• Support clients from diverse backgrounds and abilities.
• Contribute to a supportive, innovative, and customer-focused team culture.
• Manage test day activities including registration and supervision.
• Prepare test day documents.
• Update digital databases and records.
• Oversee and update Speaking test schedules.
• Ensure secure handling of confidential materials.
• Troubleshoot technical systems and hardware/software.
• Contribute to continuous improvement and best practices.
• Ensure data is entered, stored, updated and kept confidential.
• Respond to incidents and security risks.
• Complete required training acknowledgments.
• Work professionally in line with organisational values.
• Contribute to a culture of quality, integrity and excellence.

Job description

23d ago , from IDP International Education Specialists

• Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
• Build and maintain a good working relationship with internal and external stakeholders
• Provide advice relating to official IELTS preparation tools and IDP services
• Support clients with a diverse range of backgrounds and abilities
• Contribute to a supportive, innovative and customer-focused team culture

Operations Management

• Management of test day activities including customer registration and supervision of the test
• Preparation of test day documents
• Updating digital databases and records
• Oversee and update the schedule of Speaking tests
• Ensuring the proper management of secure and confidential materials
• Problem-solving and troubleshooting technical systems including hardware and software platforms
• Contribute to a culture of continuous improvement and best practice

Quality and Compliance

• Ensure all pre-test, test day and post-test activities meet IELTS standards
• Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
• Responding to any incidents or potential security risks
• Completion of required training policy acknowledgments
• Carry out work in a professional manner in accordance with organisational values

Contribute to a culture of quality, integrity and excellence