IELTS Test Operations Specialist

IDP International Education Specialists; Melbourne; On-site; AUD 52,000 - 65,000; Full time

Job summary

IDP International Education Specialists in Melbourne is seeking an Operations Assistant to support IELTS administration. You will coordinate test day activities, manage registrations, and maintain records to ensure a smooth candidate experience.

Join a team focused on quality, integrity and excellence, with duties spanning stakeholder liaison, data entry, and safeguarding of confidential materials in a dynamic testing environment.

Responsibilities

• Deliver outstanding customer experiences before, during and after the test.
• Build strong relationships with internal and external stakeholders.
• Advise on IELTS preparation tools and IDP services.
• Support clients from diverse backgrounds and abilities.
• Contribute to a supportive, innovative, and customer-focused team culture.
• Manage test day activities including registration and supervision.
• Prepare test day documents.
• Update digital databases and records.
• Oversee and update Speaking test schedules.
• Ensure secure handling of confidential materials.
• Troubleshoot technical systems and hardware/software.
• Contribute to continuous improvement and best practices.
• Ensure data is entered, stored, updated and kept confidential.
• Respond to incidents and security risks.
• Complete required training acknowledgments.
• Work professionally in line with organisational values.
• Contribute to a culture of quality, integrity and excellence.

Job description

IDP International Education Specialists in Melbourne is seeking an Operations Assistant to support IELTS administration. You will coordinate test day activities, manage registrations, and maintain records to ensure a smooth candidate experience.

Join a team focused on quality, integrity and excellence, with duties spanning stakeholder liaison, data entry, and safeguarding of confidential materials in a dynamic testing environment.