IELTS Operations Assistant (Geelong)

IDP International Education Specialists; Geelong; Hybrid; AUD 45,000 - 51,000; Part time

Job summary

IDP Education Ltd in Geelong is seeking an IELTS Operations Assistant to support the Test Centre and ensure services meet IELTS rules and customer expectations. This casual role involves coordinating with the Test Centre team, handling inquiries, and performing pre-test, test day and post-test activities.

Shifts are 2 or 3 Saturdays per month with remuneration of 34.44 AUD per hour, offering a flexible way to contribute to a global education service.

Qualifications

• Excellent verbal and written communications skills.
• Ability to work independently and effectively within a team.
• Strong organisational and time management skills.
• Experience using MS Office and Microsoft Teams.

Responsibilities

• Support the IELTS Test Centre to ensure an outstanding customer experience.
• Manage test day activities including registration and supervision.
• Prepare test day documents and update records.
• Ensure compliance with IELTS standards and data security.
• Assist with scheduling and incident resolution as needed.

Skills

Verbal and written comms

Problem-solving

Independence & teamwork

Attention to detail

Time management

Tools

MS Office

Microsoft Teams

Job description

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Location: Melbourne, VIC, AU

Company: IDP Education Ltd

Requisition ID: 4590

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

The IELTS Operations Assistant at Geelong supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.

This is a casual role for our IELTS testing location at Geelong.

Shifts: 2 or 3 shifts a month (Saturdays only)

Remuneration: The IELTS Operations Assistant is paid $34.44 per hour.

Key accountabilities

Customer Service

• Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
• Build and maintain a good working relationship with internal and external stakeholders
• Provide advice relating to official IELTS preparation tools and IDP services
• Support clients with a diverse range of backgrounds and abilities
• Contribute to a supportive, innovative and customer-focused team culture

Operations Management

• Management of test day activities including customer registration and supervision of the test
• Preparation of test day documents
• Updating digital databases and records
• Oversee and update the schedule of Speaking tests
• Ensuring the proper management of secure and confidential materials
• Problem-solving and troubleshooting technical systems including hardware and software platforms
• Contribute to a culture of continuous improvement and best practice

Quality and Compliance

• Ensure all pre-test, test day and post-test activities meet IELTS standards
• Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
• Responding to any incidents or potential security risks
• Completion of required training policy acknowledgments
• Carry out work in a professional manner in accordance with organisational values

Contribute to a culture of quality, integrity and excellence

Required experience

• Excellent verbal and written communications skills
• Strong problem-solving and decision-making
• Demonstrated ability to work independently and effectively within a team
• Customer and quality-focused with strong attention to detail
• Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies