ICT Technician - Field Services

Catholic Education Ballarat - Ballarat Office; Ballarat; On-site; AUD 90,000 - 110,000; Full time

Job summary

Catholic Education Ballarat - Ballarat Office is seeking a Senior ICT Technician - Field Services to provide advanced ICT support and technical leadership across our network of schools and offices in Western Victoria.

This full-time permanent role combines hands-on troubleshooting of Windows, Apple devices, Microsoft 365, Entra ID and Intune with customer-focused service delivery, stakeholder engagement and continuous improvement.

Qualifications

• Experience delivering ICT support across multi-site or complex environments.
• Advanced knowledge of Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• Ability to communicate technical concepts clearly to a range of stakeholders.
• Proactive approach to documentation and knowledge sharing.
• Relevant ICT qualifications, industry certifications or equivalent practical experience.

Responsibilities

• Lead diagnosis and resolution of onsite and remote ICT issues.
• Provide advanced support across Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as an escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities.

Skills

ICT troubleshooting

Windows

Microsoft 365

Entra ID

Intune

Endpoint management

Networking

Wireless

Customer communication

Education

ICT qualifications or certifications

Job description

Full time, Permanent

Full Time | Classification CEO Administration 4 | Ballarat Based with Travel Across Western Victoria

Are you an experienced ICT professional who enjoys solving complex technical challenges while working directly with customers? Catholic Education Ballarat is seeking a Senior ICT Technician - Field Services to provide advanced support and technical leadership across our network of schools and offices throughout Western Victoria.

Working as part of our ICT team, you will play a key role in ensuring reliable, secure and sustainable technology services that support learning and operational excellence across the Diocese. This is a hands‑on position combining technical expertise, stakeholder engagement and continuous service improvement.

About the Role

As the ICT Technician - Field Services, you will:

• Lead the diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and audiovisual technologies.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as a escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities.

About You

You are a skilled and customer‑focused ICT professional with:

• Strong experience delivering ICT support across multi‑site or complex environments.
• Advanced knowledge of Microsoft Windows, Microsoft 365, Microsoft Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• The ability to communicate technical concepts clearly to a range of stakeholders.
• A proactive approach to continuous improvement, documentation and knowledge sharing.
• Relevant ICT qualifications, industry certifications or equivalent practical experience.

Experience supporting Apple devices, Google Workspace and Jamf environments will be highly regarded.

Why Join Catholic Education Ballarat?

Catholic Education Ballarat supports 56 Catholic primary and secondary schools and six diocesan secondary colleges across Western Victoria. Guided by our Strategy 2035, we are committed to creating innovative, sustainable and collaborative learning environments where every student can flourish.

This role offers:

• A diverse and engaging technical environment
• Opportunities to work on meaningful technology projects
• Professional growth and development
• The chance to make a direct impact on education communities across the region
• A supportive team culture focused on collaboration and service excellence
• 3 week gifted leave at the end of the year, additional to Annual leave entitlements

Requirements

Applicants must hold:

• A current Victorian Driver Licence
• A valid Working with Children Check
• A satisfactory Nationally Coordinated Criminal History Check
• The ability to travel regularly across Western Victoria

Our Commitment

Catholic Education Ballarat is committed to the safety, wellbeing and protection of all children and young people. We are an equal opportunity employer that values diversity, inclusion and the unique contributions of all employees

Applications close end of day 26 November 2026. Commencement January 2027

Service Delivery Lead - Jakob - 0499 282 ***
Manager: ICT & Cybersecurity - Damian - 0417 527 ***

Guided by our vision of “the pursuit of fullness of life for all,” DOBCEL is committed to inclusion and the safety, wellbeing, and protection of all children and young people in our care. We welcome applicants from all backgrounds who support Catholic education and value the unique contributions of each person.