Workplace Technology Engineer

Victorian Catholic Education Authority Limited; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Victorian Catholic Education Authority Limited in Melbourne is seeking a Workplace Technology Engineer to deliver level 1/2 IT support across the organisation and to help shape our cloud-first modernisation journey with AI adoption as we upgrade services.

You will manage access with Azure Active Directory and Microsoft 365, support devices and networks, document knowledge, and collaborate with staff and external vendors to ensure reliable, secure IT services both on-site and remotely.

Qualifications

• Experience delivering Level-1/2 IT support across devices and networks.
• Knowledge of Azure AD, Microsoft 365, and related services.
• ITIL fundamentals and customer-focused service delivery.

Responsibilities

• End User Support
• Basic Networking Setup and Configuration
• Azure Cloud Active Directory and User Account Management
• Documentation and Knowledge Sharing
• Asset Management
• Infrastructure Maintenance and Monitoring

Skills

IT support (L1/L2)

Azure Cloud

Microsoft 365

Active Directory

Documentation

Education

Tertiary IT qualification or equivalent

Tools

Azure Active Directory

Microsoft 365

SharePoint

Networking basics

Job description

Victorian Catholic Education Authority - Melbourne VIC

Do you have a passion for delivering exceptional IT support and driving smarter ways of working through technology?

VCEA is currently undergoing a major technology transformation. We are investing in the future through cloud technologies and AI adoption.

This role will allow you to support the latest technologies and have input into how we adopt and support technology as we continue our modernisation journey.

Do you have a passion for delivering exceptional IT support and driving smarter ways of working through technology?

VCEA is currently undergoing a major technology transformation. We are investing in the future through cloud technologies and AI adoption.

This role will allow you to support the latest technologies and have input into how we adopt and support technology as we continue our modernisation journey.

Why work for VCEA

As the peak body for Catholic education in Victoria, VCEA provides employees an opportunity to help shape the future of Catholic education across the state.

VCEA is the voice of Catholic education in State and national matters; we receive and distribute funding from state and federal governments for Catholic schools. Providing strategic leadership and planning to ensure proper governance in Catholic education statewide.

VCEA offers a purpose built new central city office location, 5 minutes walk to Parliament Station. Competitive remuneration (reflecting your experience), with generous benefits, and opportunities for career development.

What you'll Do

The Workplace Technology Engineer, will be responsible for providing level 1/2 technical support to all VCEA staff and assist with statewide services.

The role works within the VCEA IT team to enable the company's strategic objectives through the support of technology solutions.

This will include the provision of access to IT services, onboarding and other day-to-day technical support provided in-person and remotely.

You will be comfortable partnering across the organistation to assess and meet technology requirements; including access to SharePoint solutions and other IT services.

Key responsibilities include:

• End User Support

• Basic Networking Setup and Configuration

• Azure Cloud Active Directory and User Account Management

• Documentation and Knowledge Sharing

• Asset Management

• Infrastructure Maintenance and Monitoring

What you'll bring

Demonstrated experience delivering IT support across desktop, systems, and networks, with problem solving and continuous improvement mindset.

You are on the hunt for smarter ways of working and seek out opportunities to stay current and grow.

Commitment to service excellence, with a proactive, dependable, and solutions-focused approach to stakeholder support.

Well developed communication and interpersonal skills, with the ability to work collaborative with cross functional teams, internal stakeholder and external vendors.

You are as comfortable working over the phone as you are in person and can seamlessly adapt your communication to suit your audience

You will have refined your written communication while preparing fault reports and are diligent in documenting incidents and problems; whilst being able to succinctly convey solutions.

Proven ability to work collaboratively with cross-functional teams, internal stakeholders, and external vendors.

Strong knowledge, understanding and experience supporting and maintaining Azure Cloud services and Microsoft 365 services.

Qualifications and Experience

Relevant tertiary qualifications in Information Technology, Computer Science or a related field; or equivalent work experience.

ITIL Foundation Certificate in IT Service management preferred

A minimum of two years’ experience, ideally obtained within the education or not for profit sector; in L-1 and L-2 end user support, including hardware and software troubleshooting.

Valid Victorian drivers license.

A note on inclusion and how to apply

We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply.

If you would like further information about this role, or require any adaptations or additional support for your individual circumstances so you can perform at your best during the application or recruitment process please reach out to: ********@vcea.catholic.edu.au

Successful candidates will be required to undergo a pre-employment National Police History check, obtain a Working with Children Check and provide evidence of Australian Citizenship or Visa.