Senior ICT Technician – Field Services (Western Victoria)

Diocese of Ballarat Catholic Education Limited; Ballarat; On-site; AUD 85,000 - 110,000; Full time

Job summary

Diocese of Ballarat Catholic Education Limited is seeking an experienced ICT Technician - Field Services to provide hands-on support across Western Victoria schools and offices. You will diagnose complex onsite and remote issues, deploy devices and manage Microsoft 365, Windows, and Apple environments.

Travel across Western Victoria is required, with mentoring of colleagues and a focus on security, privacy and continuous service improvement.

Qualifications

• Experience delivering ICT support across multi-site environments.
• Advanced knowledge of Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Ability to communicate technical concepts clearly to a range of stakeholders.
• Relevant ICT qualifications or industry certifications or equivalent practical experience.

Responsibilities

• Lead the diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and audiovisual technologies.
• Support infrastructure upgrades, device deployments and technology refresh projects.
• Act as an escalation point, mentoring colleagues and sharing technical expertise.
• Work closely with schools, suppliers and specialist teams to deliver high‑quality ICT services.
• Ensure security, privacy and compliance requirements are embedded in all technical activities.

Skills

Customer focus

Multi-site support

Communication skills

Problem solving

Education

ICT qualifications or certifications

Tools

Microsoft Windows

Microsoft 365

Intune

Entra ID

Jamf environments

Google Workspace

Job description

Diocese of Ballarat Catholic Education Limited is seeking an experienced ICT Technician - Field Services to provide hands-on support across Western Victoria schools and offices. You will diagnose complex onsite and remote issues, deploy devices and manage Microsoft 365, Windows, and Apple environments.

Travel across Western Victoria is required, with mentoring of colleagues and a focus on security, privacy and continuous service improvement.