Senior ICT Field Technician – Education & Schools

Victorian Catholic Education Authority Limited; Ballarat; On-site; AUD 65,000 - 90,000; Full time

Job summary

Diocese of Ballarat Catholic Education Limited (DOBCEL) seeks an ICT Technician – Field Services to lead complex ICT issue resolution across a Western Victoria network of schools and offices. You will provide advanced support for Microsoft 365, Windows, Apple devices, networking and AV technologies, and mentor peers.

Based in Ballarat with travel across Western Victoria, the role focuses on secure, reliable technology services that underpin learning and operations, with opportunities to

Qualifications

• Experience delivering ICT support across multi-site environments.
• Advanced knowledge of Windows, Microsoft 365, Entra ID, Intune and endpoint management.
• Experience troubleshooting network, wireless and infrastructure issues.
• Clear communication of technical concepts to stakeholders.
• Proactive documentation and knowledge sharing.

Responsibilities

• Lead diagnosis and resolution of complex onsite and remote ICT issues.
• Provide advanced support across Microsoft 365, Windows and Apple devices, networking, wireless, telephony and AV tech.
• Support infrastructure upgrades, device deployments and refresh projects.
• Mentor colleagues and share technical expertise.
• Collaborate with schools, suppliers and specialist teams to deliver high-quality ICT services.
• Ensure security, privacy and compliance in all activities.

Skills

Microsoft 365

Entra ID

Intune

endpoint management

Windows & Apple devices

network & wireless

customer-facing IT support

multi-site environments

Education

ICT qualifications or certifications

Tools

Jamf

Job description

Diocese of Ballarat Catholic Education Limited (DOBCEL) seeks an ICT Technician – Field Services to lead complex ICT issue resolution across a Western Victoria network of schools and offices. You will provide advanced support for Microsoft 365, Windows, Apple devices, networking and AV technologies, and mentor peers.

Based in Ballarat with travel across Western Victoria, the role focuses on secure, reliable technology services that underpin learning and operations, with opportunities to