IT Support Specialist

Box Hill Institute; City of Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

On-site parking

Generous leave options including Paren

Health & wellbeing supports

Novated leasing and salary packaging

Staff discounts

Job summary

Box Hill Institute is seeking a hands-on ICT support professional to join the frontline technology team. You will provide Tier 1 and Tier 2 support to staff and students on campus and remotely, covering devices, classrooms and collaboration spaces.

This full-time role offers a stable career path with a rotating roster across multiple sites, and a salary of AU$70,387 plus super.

Qualifications

• Experience in ICT service desk and end-user support roles.
• Knowledge of Microsoft, Apple and Android end-user environments.
• Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries.
• Exposure to classroom, collaboration and audio-visual technologies.
• Familiarity with IT service management processes.
• Strong customer service and communication skills.
• Ability to work across multiple locations and campuses.

Responsibilities

• Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely.
• Log, prioritise, resolve or escalate incidents and service requests.
• Support end-user devices including desktops, laptops, mobiles, peripherals and printers.
• Provide operational support for classroom, meeting and audio-visual technologies.
• Assist with device provisioning, deployment, refresh and decommissioning activities.
• Maintain accurate ICT asset and stock records.
• Contribute to knowledge articles and operational documentation.
• Deliver professional, courteous customer service and clear communication.

Skills

ICT service desk

End-user support

Windows environments

macOS environments

Android environments

ITIL v4 Foundation

CompTIA A+

Education

Relevant IT qualification

Tools

Microsoft 365

Windows devices

Apple devices

Android devices

Job description

Support technology that powers learning and innovation

Box Hill Institute is entering a significant period of growth and transformation, with major investment underway across our IT, Digital and AI implementation space.

We're building capability, embedding smarter ways of working, and leveraging emerging technologies to support our people, students and future workforce.

About the Role

You'll be part of the frontline technology team supporting staff and students across Box Hill Institute's campuses. Working within a structured service desk and end-user support environment, you'll deliver reliable Tier 1 and Tier 2 ICT support across devices, classrooms and collaboration spaces. This is a hands-on, customer-focused role where your work directly supports teaching, learning and day-to-day operations, with opportunities to work across multiple sites and a broad range of end-user technologies.

This is a full time, ongoing opportunity at PACCT 4.1 $70,387 plus super

What you'll be responsible for

• Provide Tier 1 and Tier 2 ICT support to staff and students onsite and remotely
• Log, prioritise, resolve or elevate incidents and service requests in line with service standards
• Support end-user devices including desktops, laptops, mobiles, peripherals and printers
• Provide operational support for classroom, meeting and audio-visual technologies
• Assist with device provisioning, deployment, refresh and decommissioning activities
• Maintain accurate ICT asset and stock records
• Contribute to knowledge articles and operational documentation
• Deliver professional, courteous customer service and clear communication

What you'll bring

• Experience in ICT service desk and/or end-user support roles
• Practical knowledge of Microsoft, Apple and Android end-user environments
• Ability to support devices, operating systems and applications within Tier 1 and Tier 2 boundaries
• Exposure to classroom, collaboration and audio-visual technologies
• Familiarity with IT service management processes
• Strong customer service and communication skills
• Ability to follow procedures, manage priorities and work across multiple locations

Qualifications / Requirements

• Relevant IT qualification or equivalent demonstrated experience in ICT support
• Ability to work across campuses on a rotating roster
• Commitment to information security, privacy, child safety and workplace health and safety
• Industry certifications (e.g. ITIL v4 Foundation, Microsoft 365, CompTIA A+) are desirable

Why work with us?

• On-site parking
• Generous leave options such as Emergency response leave and up to 16 weeks paid Parental Leave
• Health & wellbeing supports and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Financial perks like novated leasing and salary packaging
• Unique campus experiences to support student learning
• Exclusive staff discounts on CAE/Box Hill Institute short courses for staff and their immediate family

Commitment to child safety

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people.

We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures.

All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

Box Hill Institute is a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.