Ict Support Officer - Warrnambool

Reflex Technology Group; Warrnambool; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

EAP assistance

Birthday Leave

Novated leasing

Salary sacrifice

Job summary

Reflex Technology Group is seeking an ICT Support Officer for an on-site role in a dynamic educational setting. You will provide technical support, resolve incidents, and maintain devices while building strong relationships with clients and colleagues.

With 1–3 years in Level 1/2 support, you’ll handle Windows and Mac environments, wireless networking, TCP/IP, and cloud platforms such as Office 365 and G-Suite.

Qualifications

• 1–3 years experience in Level 1/2 technical support.
• Experience supporting Windows and Mac technologies.
• Understanding of wireless networking, TCP/IP, and remote admin tools.
• Experience with Active Directory (Azure) and Group Policy.
• Familiarity with Office 365 and G-Suite.
• Experience administering Jamf or other MDM systems.

Responsibilities

• Provide technical support and troubleshooting for Windows and Mac devices.
• Log incidents in the ticketing system, assess severity and priority, escalate when needed.
• Build strong relationships with the ICT Manager, clients and RTG team.
• Create documentation, training materials and user guides.
• Anticipate issues, propose proactive improvements and ideas.
• Work with stakeholders to resolve issues efficiently and effectively.

Skills

L1/L2 support

Customer-focused

Problem-solving

Communication

Autonomous

Driving licence

Tools

Windows

MacOS

Azure AD

Group Policy

Office 365

G-Suite

Jamf

MDM

Job description

Job Description

Are you passionate about technology and eager to make a real difference? We're offering an exceptional opportunity for a client-focused ICT Support Officer (On-site) to join a vibrant secondary college community.

This isn't just a role—it’s a chance to combine your technical expertise with your ability to build strong relationships, solve challenges, and deliver outstanding support in a dynamic and rewarding environment.

About the Role

In this role, you'll provide technical support and troubleshooting while building lasting relationships with clients and team members. Your day-to-day responsibilities will include:

• Delivering technical support and managing systems and devices to ensure exceptional customer satisfaction.
• Logging incidents in the ticketing system, determining severity and priority levels, and escalating when necessary.
• Building strong relationships with the ICT Manager, clients, and the wider RTG team.
• Developing documentation, training materials, and guides to effectively support end users in utilising technology.
• Anticipating potential issues, making proactive suggestions, and sharing innovative ideas.

What You Bring

We're seeking a professional with:

• 1-3 years' experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
• Proven experience supporting a broad range of Windows and Mac technologies.
• Solid understanding of wireless networking, TCP/IP, remote administration tools, and techniques.
• Basic skills in Windows system administration, including Active Directory (Azure) and Group Policy.
• Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite.
• Experience in administering Jamf or other MDM systems.
• Strong problem-solving skills to manage technical challenges efficiently and effectively.
• Excellent interpersonal, written, and oral communication skills.
• A customer-focused mindset and demonstrated ability to manage stakeholder relationships effectively.
• The ability to work autonomously with a collaborative, team-player approach.
• A current valid Australian driver's license and access to your own car.
• Preferred Skills
• Strong critical thinking abilities to diagnose and resolve issues with precision.
• Prior experience in a client-oriented role, showcasing a proactive and solution-driven approach to customer support.

Why join us?

• We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
• We support our people in their lives and understand there are things other than work on their minds.
• One of our strategic pillars is to expand our people's careers and responsibilities as they grow and continue to develop.
• We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.
• We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more...

Who is Reflex Technology Group?

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome. Our focus is on people and what they want to achieve, and then how we can collaboratively develop a plan forward.

Please Note:

This is a full-time (on-site) role. Successful candidates will need to undergo a National Criminal History Check and Working with Children Check